[회사설명]
외국계 High-End 주얼리 명품 회사
[모집부문]
Client Development Manager
[담당업무]
1. Client Development Strategies & Platforms
- Build client strategies and define action plans to improve the recruitment and onboarding of new clients. Support stores for client development & acquisition initiative. Partner with retail team to increase business opportunities, drive client loyalty and increase client spend and purchase frequency. Work closely with Private Client High Jewelry team to communicate clienteling KPIs and align market activities to meet and exceed established goals.
- Set yearly clienteling goals and ensure follow up of key KPIs through actionable dashboard/ reports.
- Partner with global client development team to manage and refine the retail clienteling program and establish KPIs.
- Identify and develop high-potential clients, raising Korea’s overall retention and liaise with Private Client High Jewelry team to maximize client opportunities for all special events and generate key learnings.
- Work with retailers to leverage on multi-channel communications to increase traffics.
- Work with global digital client omni-channel team and IT to provide business insights and deploy clienteling platforms’ new functionalities to the stores.
- Be a subject matter expert on Korea data privacy laws and work to increase customer data capture necessary to support clienteling activities.
2. CRM & Analytics
- Conduct useful client analysis that will allow brand to create the client journey and reach the right clients for the right occasion.
- Define relevant initiatives to acquire new data and share the insights to retail team reviewing in-store activation and events to measure the ROI of each action.
- Manage the client database: ensure the accuracy and quality in data capture in the region. Set objectives on quantitative and qualitative data collection.
3. Communication & Training
[자격요건]
- 10+ years’ experience in CE / CRM / Clienteling in the luxury retail or hospitality
- Experience in producing / conducting high-level customer analysis and interpretation
- Effective communication skills with both management and retail store staffs
- Demonstrated ability to collaborate productively and ability to lead and influence in a team environment
- Agile and with an entrepreneurial spirit, finding innovative approaches and solutions to the challenges of this role
- Flexible, enthusiastic and motivated with the ability to quickly adapt and collaborative solutions in a rapidly changing and growing business
- Knowledge of retail and luxury market to drive sales through clienteling activities
- Excellent interpersonal skills with a thoughtful attitude
＊근무지
서울
＊직급
[차장급][과장급]
[제출서류]
영문 이력서
[제출처]
담당자명 남정아 이사
전화번호 ***-****-****
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㈜엔터웨이파트너스는 주민등록번호 수집 금지 법령과 공정화에 관한 법률에 의거하여, 다음과 같은 정보를 수집하지 않습니다.
1. 구직자 본인의 생년월일을 제외한 주민등록번호
2. 구직자 본인의 용모,키,체중 등의 신체적 조건 / 출신지역,혼인여부,재산 / 직계 존비속 및 형제자매의 학력,직업,재산