CHANEL is a privately-owned company whose values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work. We care deeply about our employees and strive to create a safe environment that values people’s humanity and uniqueness so that they are free to bring their full selves to work and to their life’s calling.

Inspired by our founder, Gabrielle Chanel, who constantly pushed boundaries in her personal and professional life, there is no one way forward at Chanel. We offer a unique work environment where you are encouraged to better understand the brand, the business, and your motivations, so that together we can unlock the possibility of your growth.

At CHANEL, being a purposeful and human-driven employer means being intentional, meaningful and caring in inspiring our people; fostering environments that reflect our strong values; encouraging and enabling inclusion; and investing in work and workplaces that foster collaboration and well-being. This is critical for the long-term success of our business.

FBP (Fragrance & Beauty Product) business at CHANEL is leading the trend and innovations in the beauty market. On top of a concrete position in three categories, Make-up, Skincare, and Fragrance, in the market, it is transforming into an organization that realizes the ultimate client experience through both digital transformation and enhancement of offline channel.

Job Mission:

As HR Business Partner for FBP, you will provide consulting and advisory to strategically plan and proactively meet the people and talent needs to support business growth, as a source of competitive advantage for the business based on strong partnership with the division and understanding of the business, more specifically how retail business works.

Given the context of an everchanging landscape, you should anticipate future needs and manage change effectively. Source, nurture, and engage best talents and leaders to realize Chanel's priorities. As an effective HR Business Partner, you should effectively (re)present business needs to obtain stakeholders’ buy-in and collaborate with other HR and/or corporate functions to synthesize and integrate diverse perspectives in order to derive optimal solutions for the business. You will also collaborate with stakeholders and expertise to support the quality delivery of proposed HR solutions, to achieve maximum human resources performance for best business achievement.

Strategic Workforce Planning

• Develop workforce plan by forecasting demands based on business priorities and seeking supply betterment from an integrated perspective for the market you are responsible for.
• Partner with relevant stakeholders in the business division to ensure workforce plan to be embedded in business optimally and revamp where/when necessary.
• Budget, oversee and update headcount plan and thereby productivity as the end-to-end owner throughout the year.
• Proactively seek opportunities to drive business growth by keeping tabs on business performance/projection and reviewing workforce plan in line with them.

Organization Development & Capability Plan / Change Management

• Explore the area of improvement in organizational design, support the execution of organizational development initiatives, and manage the change management process during organizational changes.
• Assess the current and future capabilities which are compulsory to champion business strategies, identify development needs aligned with business ambition and develop/ execute action plans required.

Talent Acquisition & Management

• Responsible for capturing and fulfilling hiring needs mainly from retail in your partnering area. Support and direct the teams’ hiring requests to the appropriate channels and ensure hiring quality and efficiency in partnership with talent acquisition team and / or other HR teams.
• Establish success factors to retain retail talents as the foundation of future assets on top of seamless hiring plans by closely working with business stakeholders, talent acquisition team and RPO.
• Diagnose talents’ states and plan succession pipeline with talent and business teams.

Performance Management

• Support business teams in understanding and implementing Performance @ Chanel for their team.
• Work with business leaders to assure clear and sufficient usage of performance indicators and fairly conduct annual compensation review for their teams to enhance performance-driven culture.
• Collaborate with retail team to optimize performance management methods and processes for retail employees.

Employee Relations / Engagement / Interface

• As the main point of contact for your responsible area, provide advice on local labor legislation and internal policy, as well as all HR-related matters including performance, career development, and team management.
• Proactively engage with retail employees as the primary and accessible communication channel
• Co-work with ER team on the handling of ER-related issues.

Operations

• Provide support and/or ensure excellence across all operational touchpoints on employee life cycle.
• Continually go through operational improvements and collaborate with relevant stakeholders for betterment.

• Strategic, transversal, and systemic thinking with intellectual agility
• Self-resilience to flexibly manage ambiguity and complexity
• Change agent with progressive and can-do mindset
• Problem solving by fact and data-based approach
• Collaboration with wide span of stakeholders seamlessly (i.e. office and field or internal and external) based on team-first spirit
• Effective, influential, and engaging communication
• Deep understanding of labor law and its environment
• Genuine interest in business trend

• Bachelor’s in Human Resource, Business Administration or related field
• Minimum 7 years of progressive work experience in HR in multinational organizations, experience in HR business partnering role in consumer goods, retail or luxury preferred
• Experience of working in unionized environment
• Experience of leading people-related initiatives in data & technology-obsessed organizations
• Familiarity with Workday
• Project management & orchestration experience
• Key Interactions / Stakeholders:

Internal

• Business stakeholders in the business division
• Market and regional ODHR team
• Legal and corporate finance

External

• Consultants and service affiliates

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel.