Understanding Market Opportunities & Driving Revenue

• Targets group/catering accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation.

• Partners with group/catering counterpart to effectively manage the business opportunity. 

• Identifies, qualifies and solicits new group/catering business to achieve personal and each property’s revenue goals

• Focuses efforts on corporate and corporate group/catering accounts with significant potential sales revenue.

• Develops effective corporate/catering sales plans and actions. 

• Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them. 

• Closes the best opportunities for each property based on market conditions and individual property needs. 

• Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.

Providing Exceptional Customer Service 

• Handles complex business with significant revenue potential as well as significant customer expectations.

• Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc. 

• Develops relationships within in charge corporates to strengthen and expand customer base for corporate FIT and corporate group/catering sales opportunities. 

• Supports brand’s Service and Relationship Strategy, driving customer loyalty by delivering service excellence throughout each customer experience.

• Executes and supports the business Customer Service Standards and property’s Brand Standards. 

• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event. 

• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the property and brand.

Building Successful Relationships 

• Works collaboratively with off-property sales channels (e.g., , Market Sales, Strategic Accounts) to ensure sales efforts are coordinated, complementary and not duplicative. Additional Responsibilities 

• Utilizes intranet for resources and information. 

• Conducts site inspections. 

• Creates contracts as required. 

• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence)

PREFERRED QUALIFICATIONS 

Education: at least 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major

Related Work Experience: At least 6 years of related work experience.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At Courtyard, we’re passionate about better serving the needs of travelers everywhere. It’s what inspired us to create the first hotel designed specifically for business travelers, and it’s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We’re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve – all while having fun.