Overview

With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.

 

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.


In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.


This role is flexible in that you can work up to 100% from home.


Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

 

Responsibilities

• Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
• Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
• You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
• Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.

 

Qualifications

Required Qualifications: 

  • Bachelor's degree in Computer Science, Information Technology (IT), or related field OR application development, technical support, or technical consulting experience 

Language Qualification

  • Korean Language: fluent in reading, writing and speaking.
  • English Language: confident in reading, writing and speaking.

EDUCATION/CERTIFICATION

  • Bachelor/master's degree in computer science or equivalent experience

TECHNICAL SKILLS

 

  • Strong understanding of programming application development with languages: C++/C#, .Net, .Net Core, SDK, or Java
  • Troubleshooting skills to investigate application problems
  • Strong problem solving with technical insights and analytical skills and excellent multi-tasking and organizational skills
  • Ability to learn new technology at a rapid pace
  • Understanding of cloud vs. on-premise computing is preferred
  • 3 to 5 year experiences or more years with application development

SOFT SKILLS

  • Strong communications skills - Excellent communication skills to deal with developers and customer care teams
  • Effective, polished interaction with customer to gather information
  • Demonstrable troubleshooting skills
  • Cross-team collaboration
  • Logical and Critical thinking
  • Passion for technology and customer support 

TECHNICAL SKILLS desirable: 

  • Knowledge and experiences of cloud services (Azure/AWS)
  • Experiences with application lifecycle management (ALM) such as Azure DevOps
  • Experience with Docker images and troubleshooting Docker
  • Experience with Azure SDKs
  • Experience with Open Source technologies: Chatbot, Linux, Apache, Java, Node.js, Python, PHP, or Ruby

 

 

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.