[담당업무]

- Develop and implement the standard operating procedures that prioritize customer experience and operational efficiency, ensuring product availability, enhancing customer satisfaction, and driving overall sales performance.
- Proactively identify and assist in resolving operational issues that impact customer experience, implementing effective solutions to enhance service quality and efficiency
- Assist in managing local initiative projects focused on improving customer experience, ensuring timely execution and alignment with brand objectives and business stakeholders
- Collaborate with performance marketing and customer service center teams to create E-Clienteling campaigns that enhance customer engagement and satisfaction
- Manage and report on omni-channel processes and KPIs, including longtail performance, order from store metrics, the details of lost sales (returns/reject/cancellation), competitive analysis and NPS (Net Promoter Score) results
- Monitor and report on E-Commerce and Client Service Center incident ticket statuses and resolutions, ensuring timely follow-up on IT issues.
- Work closely with cross-functional teams to ensure alignment on customer experience goals and inventory management strategies

[자격요건]

경력사항: 경력(10년 이상 )
학력사항: 대학교(4년)졸업
직무기술: E-Com Operations Manager, E-Com

- Bachelor’s degree in Business Administration, Marketing, Supply Chain, Logistics or in a relevant field

- Minimum 10 years of relevant working experience in retail or fashion industry

- Understanding of various e-commerce platforms and technologies with strategic thinking capability

- Familiarity with project management methodologies to effectively manage cross-functional projects

- Excellent communication and interpersonal skills, with a passion for delivering exceptional customer service

- Proven problem-solving / proactive / analytical thinking / detail-oriented abilities

- Fluent in English and Korean in verbal and written

- Proficient in all Microsoft Office Products especially with Excel and PowerPoint

[우대사항]

외국어: 영어 회화가능,독해가능,작문가능