You will be joining our Operational Care Team to add your leadership expertise + skills to the delivery of Operational Excellence.
Your Role
You are responsible for the delivery of operational excellence through your team of Operational Care specialists by providing leadership + direction, while continuously optimizing production costs.
Your focus will be on developing the sea logistics export business by enhancing operational capability + delivery of increased profitability, balancing between cost-efficiency + high-quality processing.
Your Responsibilities
- To ensure operational excellence through high quality shipment management + export services.
- To collaborate with Customer Care locations (CCL) through proactive provision of information, knowledge, solutions + alternatives to deliver customer satisfaction.
- To maintain + strengthen operational carrier relationships.
- To contribute to continuous improvements of processes + controls for lean and cost-efficient processes.
- To optimize the development of Sea Logistics operational KPIs.
- To ensure the highest levels of productivity within the organization in collaboration with Systems +Processes.
- To perform timely + accurate cost/revenue updates, escalating all files that are below the minimum GP threshold as per guidelines to ensure cost awareness + efficiency.
- To support and resolve claims + disputes.
Your Skills and Experiences
Your strong leadership skills + knowledge of our market along with your carrier relationships will be the key to your success.
You have been selected for this role for your knowledge across our operations, products + services; and because you possess the key attributes we are looking for in an Operational Care Supervisor:
Good Reasons to Join
At Kuehne + Nagel, you get to grow your expertise, shape processes and deliver innovative solutions. We are continuously building our local and global network and our product portfolio, creating career opportunities in different fields of work worldwide. As a leader in the logistics industry, we provide a collaborative and IT driven environment where you will work with motivated and customer-centric colleagues across the world.
About Kuehne+Nagel
With over 80.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies.
As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams with regard to people with disabilities. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application.