[담당업무]

JOB DESCRIPTION

Monitoring Service Partner's KPI and implementing measures
- Calulate and Analysis Service Partsners Parts KPI
- Suggest the solution and action plan for the improvement of service partners spareparts revenue and profits
- Monitoring and tracking of Service Partners action plan

Market research, analysis
- Monitoring market trends in the Retail parts business and what competitors are doing within an assigned region
- Calculate car-park, active customer and customer retention rate the market
- Share automobile market trend & core competitors’ movement

Service partners Steering and Management
- Service partner's regularly visit and review the overall status
-> Review the service partners overall status and Check the progress status for action plan
-> Report the service partner's visit result
- Push Service partners to achieve target
-> To ensure targets for each service partners within an assigned area are achieved
- Prepare service partners P&L report and communicate about outlook of the workshop’s business
- Set the service partners own Parts Business Plan and Support to increase the parts business with their own plan
- Support to increase parts sales to existing and new customers
- Develop and increase parts sales and market penetration through the use of all MTBK parts business tools (Campaign & Promotions) & Products (MAN Genuine parts, ecoline, MAN Genuine Accessories)
- Assessment of service partners standard
- Monitoring operation process and coaching service partners staffs
-> Coach and training, update the new launching parts promotions and New process, system
- Analysis the service partners inventory status and advice dealers on it (=Parts Top 200)
- Marketing Activity Discussion (Service partner's Own)
- Communication between the company and service partners
-> Respond in a prompt for customer and service partners reqeust and complaint

[경력 요구사항 , 우대사항 ]
Key account management
Knowledge of industry and parts business
Strong analytical skills
Sales talent, good negotiation skills
Excellent organizational and problem solving skills
Good organizational and administrative skills
Parts technical knowledge (automotive field preferred)
5 years minimum experience in parts business
Excellent listing, negotiation and presentation skill
Possesses excellent interpersonal and verbal and written communication skills
Quantitative and business analysis skills
Strategic thinking and planning skills
Team player

* Key Management Point (Aftersales communication point towards the dealers) 
- Coaching, consulting, support
- Business plan KPI planning and achievement
- Parts / service products sales
- Service core processes improvement
- Central and local parts campaign promotion

[근무부서 및 직급/직책]

근무부서: 서비스관리팀 / Parts 팀
직급/직책: 대리, 차장

[자격요건]

경력사항: 경력(연차무관)
학력사항: 학력무관
직무기술: SALES, CUSTOMER SERVICE, SERVICE