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The IT Service Manager is the local relay of the Custer IT account manager in the country. This role is accountable for the IT services provided to the country and is the owner of the contracts with local IT vendors.Customer Relationship Management
-Privilege point of contacts for Business Line leaders in the country
-Leading IT Ops review with the Business Line Leaders of the country to track performance of IT services including IT support, Demand & Projects
-Supporting the Cluster IT Account Manager in the preparation of Cluster IT service review
Contract Management
- Dispute management with local providers
- Coordinate the local Procurement efforts with Local Procurement (sourcing, contract management, market knowledge)
- Contract renewals / negotiation with vendor
- Owner of the local contract for IT services, including Voice
IT Budget Management
- Tracking of Actuals at the Country level
- Tracking CAPEX consumption at the Country level
- Providing visibility on IT costs to local Finance (Flash)
- Preparing the local IT Budget at the Country level
- Coordinating the IT Volume review at the Country Level
- Budget approver for Country specific demands (ensuring that a PO is raised by the right Business owner)
- Preparing and Sharing BIS APAC Quotes
- Supporting the Cluster IT Account managers for the budget consolidation at Cluster level
IT Support - Quality control
- Monitoring of the IT support service levels and chasing Service owners on behalf of the Business
- Escalation point for IT incidents at country level
Infrastructure Project Proxy
- AdHoc coordination tasks for Infrastructure Projects
MSc or BSc in IT Software or Computer Science disciplines, with at least 10 years experience across different areas in technology
Significant experience providing IT support for a business unit across many facets of technology (e.g. network, service management, infrastructure, etc.)
Experience in working directly with executives, senior management, and different business units
The ability to easily develop strong, mutually beneficial stakeholder relationships
The ability to problem solve to enable short term remediation, but also think and plan strategically for long term solutions
Good project management experience in relation to IT Infrastructure
Fluent communication in both English and Korean languages
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