[HR Talk]

INPSIRE Entertainment Resort에서 1275객실로 이루어진 INSPIRE Entertainment Resort의 Front Office 파트에서 근무해주실 5년 이상 경력자를 채용합니다. 최소 5년 이상 5성급 호텔 및 대규모 복합 리조트 의 Front 또는 Concierge 파트에서 Supervisory 이상 레벨로 최소 2년(총 5년) 이상 근무해보신 분에 한하여 지원 가능하며, 글로벌 호텔 체인 및 럭셔리 호텔 출신은 우대합니다.

업무상 다양한 국가의 Guest 들과의 Global Communication이 빈번한 포지션으로 Fluent 하지 않더라도 자신의 의견을 (영어 - 필수, 중국어-우대)명확하고 자신 있게 소통하실 수 있는 분을 선호합니다. 자세한 사항은 아래의 Job Description을 참고해 주시기 바랍니다.

Position Summary

Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.

Primary Duties And Responsibilities

• Assist management in training, evaluating, counseling, motivating and coaching employees
• Serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
• Develop/maintain positive working relationships; support team to reach common goals.
• Listen and respond appropriately to employee concerns. Follow company policies and procedures.
• Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
• Ensure personal appearance is clean and professional; maintain confidentiality of proprietary information.
• Protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs
• Assist individuals with disabilities
• Thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely
• Answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems.
• Perform other reasonable job duties as requested by supervisor.
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Encourages and building mutual trust, respect, and cooperation among team members.
• Serves as a role model to demonstrate appropriate behaviors.
• Understands employee positions well enough to perform duties in employees' absence.
• Handles employee questions and concerns.
• Supports all areas of the Front Office in the absence of the Duty Manager or Front Desk Manager.
• Supports daily Front Desk shift operations.
• Supports day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
• Develops specific goals and plans to prioritize, organize, and accomplish your work.
• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• Participates in department meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.
• Strives to improve service performance.
• Observes staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Supports training of staff on adherence to all credit policies and procedures to reduce bad debts and rebates.
• Supports same day selling procedures to maximize room revenue and property occupancy.
• Understands the impact of Front Desk operations on the overall property financial goals and objectives.
• Provides services that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Sets a positive example for guest relations.
• Encourages employees to provide excellent customer service within guidelines.
• Handles guest problems and complaints seeking assistance from supervisor as necessary.
• Interacts with guests to obtain feedback on product quality and service levels.
• Supports implementation of customer recognition/service programs, communicating and ensuring the process.
• Assists in the review of comment cards and guest satisfaction results with employees.
• Ensures employees have the proper supplies and uniforms.
• Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and aid in problem resolution.
• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Provides feedback to individuals based on observation of service behaviors.
• Participates in an ongoing employee recognition program.
• Supports training when appropriate.
• Participates in the employee performance appraisal process.
• Provides information to supervisors, senior agent, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Analyzes information and evaluating results to choose the best solution and solve problems.
• Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.
• Performs all duties at the Front Desk as necessary.
• Understands the functions of the Bell Staff, Switchboard and Concierge/Guest Services operations.
• Complies with loss prevention policies and procedures.

Minimum Education And Qualifications

• Diploma in Business Administration, Hospitality Management, or related major.
• A minimum of 5 years demonstrable experience in same field of hotel industry, with 1-2 years’ supervisory experience at similar capacity in Front Desk or prior Front Desk Manager experience or an equivalent combination of education and experience.
• Excellent communications skills, written & oral proficiency in English and Korean language and excellent team leadership skills.
• Great operational knowledge to enable you leading a high performing team which requires great team leadership skills and creating the right working environment.

Other Requirements:

• Maintaining confidentiality within the organization and protect any information that classified as confidential.
• Requires a valid driver’s license and passport.
• Guess Facing work Environment
• Be able to stand for extended periods of time(while on duty)
• Be able to lift & Carry luggage when required
• Be able to work in a fast-paced and Shift work environment
• Based on Operational requirements, be able to work flexible hours including days, evenings, weekends, and holiday periods(Shift Schedule) especially for planned Event.
• Must be willing to travel locally and regionally to conduct business, and occasional travel within Korea. (해외 여행의 결격 사유가 없는 자)