Position Summary

Technical Sales and Support Executive is responsible for both Mobile Mapping sales and technical support for Reality Capture. He/She is responsible to develop new direct customers for Mobile Mapping sales and follow up technical support.


Technical Sales and Support Executive is responsible and accountable for (but not limited to) the following

Responsible for Mobile Mapping sales and support

¡×  Set the sales target & plans for Mobile Mapping direct sales and execute

¡×  Develop new strategies for un-covered Mobile Mapping market directly

¡×  Maintain existing Mobile Mapping customers directly

¡×  Create sales leads through various sales and marketing activities with marketing team and follow up sales activities (Demo, meeting, training, service, delivery etc.) directly

¡×  Work with solution providers in the country/region to facilitate sales pipeline, provide tactical support on order processing and order management, and ensure purchase orders are submitted in a timely manner according to sales forecasts in Salesforce

¡×  Contribute to the direct sales business plan to provide appropriate coverage and capacity to support target growth

¡×  Accept inbound and perform outbound telephone calls from/to customers and make regular onsite visits to major customers to identify sales opportunities, enable pipeline growth, and drive connectivity

¡×  Share and communicate customer needs to internal teams; translate customer needs into solutions

¡×  Actively work with the Inside Sales and Field Sales organizations to proactively generate leads

¡×  Establish long term business relationships with major Mobile Mapping customers

¡×  Improve the use of all our available products and services portfolio in each customer to improve the share generate sustainable revenue growth and an equitable margin

¡×  Train and develop customers in relation to our product lines and sales methodologies

¡×  Ensure the achievement of quarterly and annual sales targets and management-based objectives that will be communicated from time to time

¡×  Assist existing Partner Sales Representatives by providing product and application training; job site demonstrations, installation scheduling, assist in field troubleshooting and assist in product and solution installations

¡×  Need to fully understand Construction, BIM and other market situation and our product Solution

¡×  Need to know professional knowledge of products and solutions

¡×  Analyze competitor solutions and activities and inform, react accordingly

¡×  Targeting key customers and provide customers with proper solution and execute sales activities, technical support and problem handling.

¡×  Focus on Mobile Mapping SW training to dealers and customers

¡×  Translate sales, marketing material when necessary

¡×  Tender business management directly

¡×  Liaise with Finance department for management of receivables

¡×  All sales activities have to be recorded in Sales Force


Responsible for technical support job

¡×  Manage new information : New product and solution, new technologies and trends

¡×  Train internal staff and customers regarding new information

¡×  Develop training material & manual and distribute it accordingly

¡×  Customers troubleshooting and support internal sales team to solve customer issues

¡×  Regular communication with BU to solve issue and get the newest information.

¡×  Translation : SW, Manual, On-line training, websites etc.

 

Others

¡×  At least 2 years engineering sales or technical support experience is required

¡×  Fluent English skill (Read, Write and Speaking)

¡×  Background knowledge such as surveying, engineering, 3D scanning, mobile mapping, civil engineering are preferred