Job Description

• Test and discover new CRM channels.

• Provide data-driven recommendations to optimise on-site marketing channels and improve their effectiveness.

• Leverage data-driven insights to optimise campaign ROI and enhance customer experiences.

• Analyze CRM channel performance to maintain sustainable growth and efficiency.

• Monitor and optimize CRM performance across diverse user segments to ensure effectiveness and engagement.

• Partner with internal departments to create, coordinate, and manage campaign-related content across CRM channels.

• Design and execute CRM plans to enhance customer engagement and retention.

Job Requirements

• Fluent in English and Korean.

• A fast learner and proficient multi-tasker.

• A person with speed and attention to detail.

• A go-the-extra-mile mentality, showing a proactive approach and dedication to delivering exceptional results.

• Strong analytical skills with the ability to extract actionable insights.

• Have a good understanding of online platform and online travel agency. 

• Experience in campaign execution, configuration, marketing, CRM, or production operations is preferred.

• Over 5 years of experience working as a CRM Manager in an online platform environment.