Overview

With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.

 

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.


In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.


This role is flexible in that you can work up to 100% from home.


Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

 

Qualifications

Qualifications:

 

Required Qualifications 

  • 3+ years of experience in Customer Support or Technical Consulting or Software Development or equivalent. 
  • Adept at troubleshooting and resolving complex technical issues within a team environment, and comfortable with ambiguity and changes. 
  • Application development & debugging experience with one or more languages or frameworks: Java, Node, Python, PHP and Ruby, .NET Core, ASP.NET, WordPress, Joomla and Drupal. 
  • Knowledge of HTTP, FTP, TCP/IP, DNS, DHCP, SSL.   
  • Experience with Cloud services.       
  • Ability to learn new technology at a rapid pace. 

 

Preferred Qualifications 

  • Familiarity with debugging tools such as Windbg, Visual Studio, etc. 
  • Knowledge in Containers/Docker. 
  • Familiarity with networking technologies. 

 

Language Qualification 

  • Korean Language: native level fluency in reading, writing and speaking. 
  • English Language: professional level fluency in reading, writing and speaking. 

 

 

Responsibilities 

  • Support products including but not limited to Azure App Service, and other Microsoft products/services. 
  • Be responsible for the customer support experience with Microsoft. 
  • Review, investigate, and solve customer technical issues by collaborating within and across teams and leveraging troubleshooting tools and best practices. 
  • Participate in communities with peer delivery roles. 
  • Develop specific technical and professional proficiency to understand and resolve customer issues, through training and readiness. 
  • Perform assigned tasks based on organizational needs. 

 

 

 

Responsibilities

• Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
• Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
• You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
• Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.

 

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
Industry leading healthcare
Educational resources
Discounts on products and services
Savings and investments
Maternity and paternity leave
Generous time away
Giving programs
Opportunities to network and connect
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.