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[담당업무] The Salesforce Specialist performs detail-level diagnoses, troubleshooting, and support of issues for a Application Development environment within the Salesforce platform. The Salesforce Specialist is the bridge between the customer and IT production applications. The position is responsible for managing the Salesforce team’s internal request application site, creating and maintaining internal and external user accounts, and setup of security configuration. This position will also create, design, and maintain advanced reports and dashboards. The Salesforce Support makes recommendations for improving processes and best practices based on analysis; creates and maintains documentation on processes, policies, application configuration, and maintenance of help-related materials for users. The position will lead, organize and clean-up Salesforce org efforts. Works in collaboration with other team
- Oversees the production support of the Salesforce org and its environments. Troubleshoots and provides solutions to end user issues. Accurately represent the business needs, and effectively communicate them with end users and Salesforce support team.
- Performs Tier 1 & 2 level product support, communicating with customers verbally and in writing on issues, resolutions and expectations. Serves as the subject matter expert for Salesforce.org and its applications.
- Creates, modifies, and deactivates user accounts. Maintains assign profile, permission set, group, and queues.
- Coordinates and monitors the team Salesforce Customer Request and assigns request as needed to other team members.
- Coordinates with other team members on creating and updating applications user access templates.
- Creates and maintains Salesforce reports and dashboards. usage. Performs production deployment as needed.
- Oversees the training of staff prior to the implementation of technical and/or computer systems and offers advice and guidance during the implementation process.
- Participates in team meetings. Performs other duties as assigned.
Skills - General Skills: - Knowledge in Salesforce configuration and support.
- Knowledge of the capabilities and limitations of computer systems or management information systems.
- Knowledge of applications development, data, security and prioritization.
- Knowledge of Software Development Life Cycle (SDLC) methodologies including Agile and Scrum.
- Skill in using a PC and Microsoft Excel, Visio, Outlook, PowerPoint, Word, SharePoint.
- Skill in problem solving, conflict resolution, and negotiation.
- Skill in working collaboratively and cooperatively with colleagues and in building consensus.
- Skill in writing analyses, documentation, proposals, plans, policies, procedures, standards, or reports.
- Ability to guide technology decisions relative to the Salesforce environment and serve as subject matter expert resource to others.
- Ability to work independently and deliver results in an environment of broad, consultative management.
- Ability to plan, organize, schedule, assign, and monitor completion of assigned initiatives.
- Ability to manage multiple overlapping initiatives.
- Ability to present information to a variety of audiences, verbally and in writing, and to communicate clearly, concisely, and effectively.
[근무부서 및 직급/직책]
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[자격요건] Experience and Education: - Bachelor’s degree with a major in computer science, engineering, or related fields - 7+ years of working experience in the digital world - 6 years Salesforce experience ( minimum ) is required - Fluent English skills [verbal and written]
[우대사항] - Candidates with Salesforce Administrator certification would be preferred
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