Come join us at L¡¯Oréal – the #1 beauty company in the world, spread across more than 150 markets worldwide! We've been leading the beauty industry for over 100 years, constantly evolving with the help of data, tech, innovation, and some serious science power.
Together, we tackle big challenges while making sure we stay highly committed to making the world more inclusive and a better place for everyone & our planet. So, let's team up and create the beauty industry of the future together!
Job Title: (Jr.) E-Commerce Operation Specialist – Corporate, Operation
WHO WE ARE:
Calling all innovators, disruptors, and dreamers! Join us at L¡¯Oréal, the world's #1 beauty company present in over 150 markets. For over a century, we have been transforming, fueled by data, tech, innovation, and science. Together, we tackle big challenges while staying committed to making the world a more inclusive and better place for everyone and our planet. So, let's team up and create the beauty industry of the future together!
A DAY IN THE LIFE:
Ensure E-commerce orders from various platforms are processed seamlessly through OMS, accurately fulfilled, and delivered to customers on time, and inventory and sales are accurately recorded in SAP.
1. E-Com Operation
- - Experience in B2C e/m-Commerce site maintenance or online marketing is preferred.
- - Ability to solve problems in detail and suggest resolutions.
- - Manage daily Ecommerce KPI Dashboard (Orders, Claims, Cancellations, etc.)
- - Manage the day-to-day operations of E-commerce orders.
- - Oversee inventory management and fulfillment processes.
- - Ensure master data, promotion data, and information on the events are well-updated in the OMS.
- - Find ways to optimize the E-commerce supply chain and tools further
2. System Expertise/Knowledge
- - Enhance OMS functions by collaborating with local and Zone IT
- - Follow up on OMS issues and resolve them by collaborating with local and Zone IT
- - Monitor and report E-commerce operations KPI and Dashboard
- - Data analysis, generating knowledge and insights to drive growth.
- - Competent in using MS Office applications.
- - Plan and Conduct the UAT Test
- - Conducted online site QA for new projects, system enhancement, and redesign.
- - Work collaboratively with HQ, Customer Service, and IT team, Prepare BRD
- - Participate in meeting calls and follow-up E2E tests to monitor all digital journeys of the site.
3. Other Skills/Requirements
- - Fluent Speaking/Writing in English and Korean
- - Able to communicate and collaborate with Distribution Center admins, E-Com Specialists, & Zone IT
- - High Problem Analytic skills
WHO YOU ARE:
- - Education : University graduate in the field of Statistics, Management, Data Analytics, or any related studies
- - Years of experience : +1 ~ 5 years
- - Specific Career Experience :
- - eCommerce operations with a minimum of 1 year of experience
- - Strong understanding of E-commerce platforms and technology
- - Proficiency in using the Order Management System
- - Knowledge of supply chain and logistics, including experience in managing inventory, order fulfillment, and shipping Language: Fluent in both Korean and English
- - Skills: Should be fluent in both Spoken and Written Korean & English
- - Other Skills :
- - Attention to detail and organizational skills.
- - Excellent problem-solving and decision-making abilities
- - Strong communication and teamwork skills
- - Technical proficiency in navigating eCommerce platforms and related software
WE ARE ENGAGED & COMMITTED:
We¡¯re committed to guaranteeing inclusive recruitment processes and to advocating for hiring and promoting each candidate in an ethical and equitable way.
The Group strictly prohibits discrimination against any applicant for employment because of the individual¡¯s gender identity or expression, sexual orientation, visible and/or invisible disabilities, socio-economic and/or multicultural origins, health conditions, age, religion or any other characteristics protected by law.
We are proud to be an equal opportunity employer.