Manager, Platform Account, eCommerce
Purpose & Overall Relevance for the Organisation:
Platforms (emarketplaces) play a key strategic role in accelerating our digital brand eCommerce strategy. Winning on these platforms through our flagship stores while delivering a premium end-to-end consumer experience will be key to success for this role.
As Platform Account Manager, you will be responsible for driving the success of eCommerce business and sales performance based on each platform strategy. Partnering with multiple stakeholders, this role will drive commercial performance of online platform, covering all core functional capability pillars of platform strategy and end-to-end platform flagship store management including pricing, promotion, assortment, digital marketing and consumer experience.
Key Responsibilities:
Develop holistic strategy with appropriate segmentation and digital marketing tactic
Ensure sufficient account management via Joint Business Plan in place, with clear platform (emarketplace) strategies, standards & guideline
Implement online brand store management, responsible for all commercial and operational KPIs and execute commercial marketing activations
Identify key selling products and give input on future buying based on GTM process
Build and operate brand store site design/feature/content innovation
Develop annual promotion calendar and execute online advertisement to drive traffic
Champion the communication with all internal stakeholders to drive premium consumer experience on platforms and keep our brand equity as a key contact person with eCom key functions such as eCom Buying & Trading, Operations, Digital Analytics and CS
Execute regular data analysis, reporting, and optimization of platform performance with key levers and opportunities for improvement
Identify new business growth opportunity within platform
Lead new door-opening projects in alignment with global and internal teams
Manage our external agencies to meet agreed targets
Key Relationships:
Brand team
eCom Buying & Trading team
eCom Operation team
eCom Consumer Experience team
eCom Digital Analytics team
External agencies
Knowledge, Skills and Abilities:
University degree, with solid years in consumer industry with minimum 8 years in eCom business in sporting goods, FMCG, fashion industry
Strong experience in working with platforms (emarketplaces) from brand side
Comprehensive understanding of digital marketing and marketplace landscape and the levers available to drive growth
Strong collaboration and communication skills to work smoothly across multiple stakeholders
Track record of successfully managing platform business
Strong strategic thinking and daily running business skillset to drive performance
Highly organized, consumer-centric, business-driven
Excellent English language skills
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