[Introduction]

We are looking for a Head of Infrastructure to oversee the technology infrastructure, IT Operations and IT service management of our organization's IT department.
The Head of Infrastructure will be responsible for overseeing and leading of the local infrastructure team across the business lines in Korea, ensuring the smooth and efficient operation of our local Infrastructure and security services including incident, problem and change management.
In close collaboration with our regional and global infrastructure functions, the Head of Infrastructure will play a vital role in developing and implementing infrastructure strategies for Korea, ensuring high availability, performance, scalability and efficiency of our IT infrastructure.

[R&R]

○ Lead and manage the team responsible for planning, designing, implementing, operating and maintaining all aspects of the organization's IT infrastructure and security services, including data centres, servers, storage systems, networks, telecommunications, workplace and end user services as well as cloud-based services in close collaboration with our regional and global IT infrastructure functions.

○ Oversee the day-to-day IT operations, including help desk support, system monitoring and IT service management including incident, problem and change management. Ensure timely resolution of IT issues to minimize downtime and disruptions to business operations.

○ Develop and execute strategic plans for infrastructure management, ensuring alignment with the organization's goals and objectives. Proactively identify areas of improvement, conduct cost- benefit analysis, and recommend appropriate solutions to enhance infrastructure performance, effectiveness and efficiency across the business lines.

○ Drive continual service improvement initiatives to enhance the quality of infrastructure operations.

○ Build and manage a high-performance infrastructure team, providing guidance, mentorship, and support. Foster a collaborative and results-oriented work environment, ensuring the team has the necessary resources and skills to meet objectives.

○ Develop a deep understanding of the business needs and priorities and collaborate closely with key stakeholders and department head to align IT infrastructure with those needs to ensure tangible value for the business.

○ Stay up-to-date with the latest trends and advancements in infrastructure technologies. Provide technical expertise and guidance to resolve complex infrastructure issues and ensure optimal performance.LINA Life Insurance Company of Korea LINA Korea

○ Establish and maintain relationships with external vendors and service providers and manage vendor contracts in close collaboration with procurement to obtain cost-effective and reliable infrastructure delivery.

○ Develop and maintain comprehensive disaster recovery and business continuity plans for infrastructure systems. Conduct regular tests and evaluations to ensure the availability and reliability of critical systems in the event of an incident or disaster.

○ Collaborate with the compliance and security team to ensure that the organizations IT policies and procedures are up to date and all infrastructure systems comply with relevant regulatory requirements, industry standards and company standards.

○ Implement appropriate security measures to protect data, networks, and infrastructure assets.

○ IT Asset Management: Oversee the management and tracking of infrastructure assets, including hardware, software licenses, and equipment inventory. 

○ Budgeting and Cost Control: Prepare and manage the infrastructure budget, ensuring cost- effective utilization of resources and adherence to financial targets. Monitor expenditures, identify areas for optimization, and make recommendations to reduce costs without compromising service quality.

[Qualifications]

○ Head of Infrastructure should have a bachelor’s or master’s degree of Computer Engineering or relevant field

○ Proven experience (10+ years) and knowledge in infrastructure management, IT Security and IT operations, including data centers, networks, servers, workplace and end user services and cloud computing. 

○ Strong leadership skills to effectively manage a team of IT professionals and drive performance.

○ Excellent communication skills to effectively interact with team members, senior management, and other stakeholders.

○ Technical proficiency and knowledge of IT infrastructure, Cyber security, networks, and systems to effectively manage and troubleshoot issues.

○ Ability to manage multiple projects

○ Problem-solving aptitude

○ Experience with multi-national environment 

○ ITIL Certified is preferred

○ Fluent in English