[담당업무]

- Set targets for stores and monitor their delivery in close cooperation with store managers.
- Increase comp sales of stores by setting/driving targets and implementing operating plans locally.
- Tracks monthly performance against plan and proactively identifies a solution to close performance gaps, if any.
- Proactively manage store related OPEX with particular emphasis on Personnel Expense and operations cost
- Communicate vision and directions clearly to stores and ensure policies and guidelines are implemented accordingly.
- Deliver all operational standards for store opening, closing, relocation, stock replenishment, inventory management, staffing plan etc to ensure soft implementation and that budget and timelines are met.
- Drive retail operational excellence ensuring that brand standards are applied and maintained with efficiency and accuracy in all stores including customer service.
- Coach and lead to ensure store manager’s capabilities and competencies are developed and comply with Global standards.
- Manage all operational aspects of stores inventories, including defining in-store shipment processes, coordinating stock takes and ensuring data integrity.
- Oversee the day-to-day operations of the stores and resolve unresolved operational issues.
- Work with Merchandise and Demand Planning team to manage store inventory level to ensure optimal stock to support sales targets.
- Execute/Monitor VM guidelines in accordance with Global VM Guide and seasonal strategy.
- Guide, coach and train retail staff in all aspects of retail operations and Support retail field training programs and roll-out of training initiatives.
- Establish collaborative and effective relationships with Sales channel Managers, Retail Marketing, Merchandising, Demand planning, and FP&A.
- Keep Senior management informed of issues decisions, and procedural changes at the store level that significantly impact the business.
- Implement and utilize best practices in Operations management to drive process improvements and strategic priorities.
- Identify the development areas for stores to ensure that training programs are targeted, relevant, and conducted effectively.
- Identify talent within the staff pool and develop them as part of succession planning.
- Develop strong store management team and secure succession plan through effective hiring, development, training, and staff retention programs.

[근무부서 및 직급/직책]

직급/직책: 과장, 차장, 부장

[자격요건]

경력사항: 경력(7년 이상 )
학력사항: 대학교(4년)졸업
직무기술: retail, Retail Operations Manager

- Bachelor’s degree and above

- Over 7 years of working experience in Retail operations and customer service-oriented environments (preferably Apparel, footwear, Sports, and Outdoors)

- Working knowledge of the retail industry, store operations, customer service, people-focused, results-driven, structured and organized

- Strong numerical skills, Ability to understand/analyze P&L, Ability to define and write policies and procedures, Organizational and time management skills, Interpersonal and coaching skills.

- Proficient with MS Office (Word, Excel, PowerPoint)

- Excellent verbal and written communication skills including English at the business level

[우대사항]

외국어: 영어 독해가능,작문가능