담당업무

-go-to person for the Partner Success Team for technical queries,

-guides Partner Success Team members on how to handle their partner’s technical requests,

-is responsible for leading & helping develop junior team members

- meeting partners with high technical demands to clarify the expectations and feasibility of the requests as well as estimating the effort and creating a timeline for implementation,

-aligns the internal teams to deliver on the partner’s expectations,

-serves as the first point of critical issues for customer concerns relating to technical issues and coordinate and drive resolutions product teams,

-ensures timely response and resolution to technical and product with outstanding items,

-participates in partner-requested meetings and quarterly business reviews (on-site and remotely),

-participates in project-based, consultant-led architectural and design discussions to ensure solutions are optimal for the partners,

-provides proactive status updates to required parties,

-hosts periodic checkpoint and status calls with customer and internal partners,

continually develops both technical and soft skills.

자격요건

-Bachelor’s Degree in the related discipline and have overall experience in the technology industry / in a similar industry,

- 3+ years of experience in a technical account manager related role,

- have the familiarity, awareness, or strong working knowledge of development methodologies and technologies in one or more than of the following: JavaScript, jQuery, HTML, CSS; REST, XML, Database Technologies,

are familiar / have experience with tagging and implementation,

-are familiar with Agile development methodologies, such as Scrum,

-have an API-level knowledge of third-party applications (a plus),

-have comprehension or experience in a wide range of computer operating systems and software with emphasis on installation, troubleshooting, upgrading, integration, and client/server operations,

-have excellent, advanced written and verbal communication skills in English

are able to manage multiple, complex, high-priority tasks and situations across multiple accounts,

-have demonstrated presentation skills, including confidence and comfort over the phone and in front of audiences both small and large