[담당업무]

O Retail Strategy, Business Analysis & Reporting
- Develop and implement retail strategies to drive sales and business growth, ensuring alignment with company objectives.
- Build and develop a high-performing retail team across all boutiques by conducting monthly performance reviews and monitoring individual productivity.
- Lead stores with a clear retail strategy to meet sales targets while ensuring alignment with marketing, logistics, and other departments.
- Support sales forecasting and budgeting processes, ensuring accuracy in targets and financial planning.
- Update and track monthly sales targets and KPIs for stores, ensuring continuous monitoring and improvement.

O Store Operations
- Oversee daily store operations, manage events, and coordinate marketing activities to enhance store performance.
- Ensure all administrative procedures and timelines are followed in line with global policies and HQ guidelines.
- Manage activities related to new store openings or relocations, ensuring smooth coordination among all involved parties.
- Support store design and layout by coordinating with architects, conducting on-site inspections, and ensuring proper IT equipment supply.
- Implement and evaluate mystery shopper programs to assess service quality and customer satisfaction.
- Handle customer service issues and complaints promptly, collaborating with store teams to resolve matters effectively.

O Team Management
- Continuously enhance retail staffing strategies and incentive schemes to drive optimal performance among sales staff.
- Communicate with Store Managers and Sales Associates to set competitive KPIs, improve proficiency, and address challenges.
- Support the Retail Director in HR activities, including hiring, staff assessments, and terminations.
- Develop and motivate the retail team to enhance productivity and foster a positive work environment.
- Promptly and effectively resolve customer issues, collaborating with boutiques when necessary.
O After sales Service Management
- Control After Sales Service workflow so that customer’s commitments are met and up to date job status is accurately documented
- Coordinate & communicate with technical service provider and boutiques
- Work in accordance with company practices and procedures and generally accepted business and technical standards
- Managing parts as required for both repair shop and field service
- Complete reports and other tasks/assignments as required

[근무부서 및 직급/직책]

직급/직책: 대리, 과장

[자격요건]

경력: 경력 10년↑
학력: 대졸
직무기술: luxury retail, retail, Retail Manager

- Degree holder 

- Minimum 10 years’ experience in retail or retail operations and with a successful track record in a managerial position, preferably gained from high end luxury retail industry. 

- Good command of written and spoken English

- Excellent leadership, sales & luxury skills with proven track record

[우대사항]

외국어: 영어 회화능통,독해능통,작문능통