[담당업무]

Job Description: Pre and post sales technical support for the use of Protocol Group Products

Detailed Duties and Responsibilities:
-Provide first/second line technical support for CNS Protocol test product lines (PCI Express, CXL, NVMe, Ethernet, Fibre Channel SAS, SATA).
-Respond to customer queries and requests for help using the support tracking system by web, email and zoom.
-Utilize Protocol Analyzers and other test and measurement equipment.
-Interpret and analyze trace captures
-Independently Interpret testing and compliance results and provide feedback to the customer.
-Communicate clearly between Customers and other internal individuals
-Collaborate with other team members: sales engineering, marketing, application engineering and product development teams
-Work within organizational policies and practices
-Recreate/validate reported issues
-Escalate and involve/work with next line of support where appropriate.

Required Education, Skills and Experience:
-Strong analytical /problem solving skills, proactive problem solver
-Education level: Degree or higher. BSEE/BSCS, Bachelor's degree (B.S.) in Electronics/ electrical engineering / relevant discipline, or equivalent combination of education and experience
-Experience in remotely supporting customers
-Good English communication in addition to local language

Preferred Qualifications:
-Knowledge/experience of high-speed serial protocol standards
-PCI Express (PCIe), Compute Express Link (CXL), NVMe, SAS,SATA, Ethernet, Fibre Channel
-Comfortable interfacing with customers and being part of the Sales process
-Knowledge of electrical and electronics principles – in particular high speed serial protocols
-Basic understanding of computer network configuration and protocols
-Experience using test instruments (e.g., compliance testers, protocol analyzers)
-Debug or validation of PCIe protocol
-Debug or validation of CXL protocol
-Debug or validation of NVMe or SAS
-Familiarity with a Linux and Windows operating environment
-Foreign language skills ideal but not required
-Good understanding of Sales cycle and customer decision making and development cycle

[근무부서 및 직급/직책]

근무부서: 기술지원

[자격요건]

경력: 경력 5년↑
학력: 대졸 이상
직무기술: PCIe, NVMe, CXL, SAS