Service Operations Manager

Key Responsibilities

• Responsible for all aspects of operations performance for respective region including but not limited to supply, logistics, quality, I&W, cost metrics/kpis tracking, delivery to plan and continuous improvement
• Ownership and management of service quality to meet operating plan commitments and drive continuous improvement strategy and execution (contract execution, NCs etc....)
• Ownership and management of cost of goods sold to meet operating plan commitments and drive continuous improvement strategy and execution within the region
• Oversees and matrix influences all functions and partners to deliver to operations and supply chain KPIs supporting operating plan
• Communicates operations & supply chain progress /execution for their region to senior executives and stakeholders 
• Supports product configuration and SSCM ongoing maintenance and optimization partnering with service product marketing
• Supports service product development field readiness execution 
• Collaborates cross-functionally and supports service productivity efforts to support regional operations
• Proliferates BKMs and Lessons Learned within respective region, globally and across service business units
• Partners with Engineering to drive timely technical and quality solutions to customer top issues
• Communication owner between customer, field service operations and global team
• Supports improvement of systems and processes to improve operational efficiencies

Functional Knowledge

• Demonstrates depth and/or breadth of expertise in own specialized discipline or field 

Business Expertise

• Interprets internal/external business challenges and recommends best practices to improve products, processes or services

Leadership

• May lead functional teams or projects with moderate resource requirements, risk, and/or complexity 

Problem Solving

• Leads others to solve complex problems; uses sophisticated analytical thought to exercise judgment and identify innovative solutions

Impact

• Impacts the achievement of customer, operational, project or service objectives; work is guided by functional policies

Interpersonal Skills

• Communicates difficult concepts and negotiates with others to adopt a different point of view

Qualifications

• Experience with semiconductor equipment in a production environment
• Understanding of ALD/PVD/CVD technology and/or ALD/PVD/CVD tool maintenance
• BS degree or higher
• Engineering background preferred or equivalent experience

Qualifications

Education:

Bachelor's Degree

Skills:

Certifications:

Languages:

Years of Experience:

7 - 10 Years

Work Experience:

Additional Information

Time Type:

Full time

Employee Type:

Assignee / Regular

Travel:

Relocation Eligible:

No

Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.