급성장중인 반도체 장비 기업에서 아시아 지역 현장 장비 설치, 보증 인/아웃 지원을 관리 및 지원 할 CS Leader 를 찾고 있습니다.

직무:

• Supervise, Manage Asia CS Forces (Asia CS Team, Regional Agent & Contracted-Service companies) for all customers who have manufacturing Fab. in Asia. (Excluding Korea)
• Responsible for coaching and training Asia CS forces
• Coordinate activities with Asia CS forces and customers for Installation & Warranty
• Periodic Meeting (Teams Call, Video Conference and Visit, if required) with customers for the closer support
• Immediate Response and/or Update Report for all customers after meeting
• 1st contact window for all Asian customers with Regional Agent & Contracted-Service Companies
• Responsibility of the escalation path as the 1st contact point representing the company
• Manpower planning and managing for Asian Customer support
• Secure Zero violation of safety protocol

자격요건:

• Associates degree in electronics, engineering, or other applicable field of study. Bachelor’s Degree in electronics or technology preferred
• Multi years’ experience in field service of semiconductor/display equipment
• Excellent customer interface skills are required
• Mechanical aptitude is required as well as an ability to use appropriate tools
• Thorough understanding of technical issues involving the maintenance, and/or installation of company equipment and company procedures are required
• Mandatorily Fluent written and spoken English
• Preferred for the additional secondary language (such as Chinese, Japanese)