Korea's New Generation Entertainment Resort

[Position] F&B Service - Server (신입, 외국어 구사자 우대)

[HR Talk]

INSPIRE Entertainment Resort의 F&B Service 부서에서 Server(신입)을 채용합니다. 소속 업장의 매뉴얼(SOP)에 따라 고객에게 높은 만족도와 탁월한 경험을 제공하며, 즐겁고 새로운 미식 경험을 선사하도록 기여합니다. 고객에게 최상의 서비스를 제공하고, 시즌에 맞는 적절한 식음료를 추천합니다.

업장에 따라 다소 차이는 있지만 교대 근무제(휴일 및 주말, 야간 근무)로 운영되며, 신입 또는 2년 이내 호텔 식음료 경력자로서, 파인 다이닝 레스토랑, 라운지, 뷔페 또는 복합 리조트, 5성급 럭셔리 호텔 경력자는 우대합니다. 모집 업장에 따라 중식, 일식 및 룸서비스, 와인 소믈리에, 바리스타, 바텐더, 카지노 식음 서비스 경력자도 우대합니다.

보다 자세한 사항은 아래의 Job Description을 참고하여 주시기 바랍니다.

Position Summary:

The Food & Beverage Server reports to Outlet Assistant Manager or Outlet Manager. He/she will be responsible for daily operations and creating a positive first impression for all guests.

He/she is responsible for providing exceptional customer service. Follow Standard Operating Procedures (SOPs), and daily service operations to guarantee that guests enjoy a consistent and outstanding experience.

This position requires a candidate with an outspoken personality who can create a welcoming and pleasant atmosphere that gives superior customer service to resort guests, associates, and visitors.  He/she acts as a brand ambassador, providing leadership and strategic direction to his/her responsible outlet(s).

Primary Duties and Responsibilities:

Business Impact/Results:

• Support the Outlet’s daily operation in managing the outlet’s financial performance.
• Ensure high operational standards on a daily basis taking appropriate action to rectify identified poor standards.
• Ensure the outlet(s) provide relevant food & beverage offerings that appeal to its visitor.
• Deliver guest satisfaction targets through exceptional unit standards, and maximum product availability and ensure the team genuinely exceed customer expectations. 
• Execute outlet(s)’ promotion plan to ensure sales are maximized through the outlet(s)’ operation.
• Support Outlet Management to implement a system for consistently measuring own performance against competitors.
• Perform shifts as required and as a Server (including weekends and Public Holidays) to ensure that the operation is geared to meet the guest and employee needs. 

Communication:

• Keep close communication channels with the culinary counterpart to ensure seamless F&B product and service.
• Working as part of the team is essential to ensure efficient service and a positive dining experience for guests.
• Address any operational challenges within the Food & Beverage Department through commitment, drive, energy, and a positive approach.
• Drive sales and understand current consumer trends & demands.
• Demonstrate and promote Mohegan core values to all colleagues.
• Ensure all guest(s) comments are properly shared with the management team with follow-ups.

Applied Knowledge & Specialist Skills:

• Apply the latest industry standards to ensure the offerings we provide are appealing in the context of the external marketplace.

• Align the Resort & F&B strategic plans and in conjunction with the teams, assist the management team with a short-term development plan for the F&B function, incorporating sales trends and expectations, customer feedback, and relevant financial return expectations.
• Work closely with the Outlet Management to ensure F&B Outlet(s) is/are adhering to brand standards on signage and products.
• Demonstrate and encourage staff how each food and beverage offering should be presented to the guest, to ensure consistency and improve the speed of service.

Minimum Education and Qualifications:

• High School qualification
• Must have previous experience in implementing and evaluating guest service standards.
• Great written and verbal communication skills.
• Great organizational skills, time management & multi-tasking skills.
• Knowledge of the property and local areas and destinations.
• Possess a high level of maturity to deal with the most discriminating guest requests and requirements.
• Good English writing and speaking is preferred.
• Chinese (Mandarin and/or Cantonese) and/or Japanese is plus.

Physical Demands and Work Environment:

• Familiar with the operation work environment.
• Must be able to walk or stand for extended periods of time.
• Must be able to work flexible hours including weekends, holidays, and late nights.
• Ability to work on his/her own feet for eight hours or more.
• Must be willing to travel locally and regionally to conduct business, and occasional travel within Korea. (해외 여행의 결격 사유가 없는 자)

•This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with this job.  INSPIRE Integrated Resort reserves the right to make changes to the above job description whenever necessary.

[상세 직무기술서 및 지원방법]
국영문 통합 이력서(word 또는 PDF )를 자사 채용페이지 (WD로 연결됩니다)를 통해 직접 업로드하여 지원

[지원시 유의사항]

WHERE INSPIRATION SETS YOU FREE