Company Introduction
130여년 전 네덜란드에서 시작된 필립스는 헬스 테크놀로지 분야 선도 기업으로, 사람들이 더욱 건강한 삶과 웰빙(well-being)을 영위하도록 건강한 생활에서부터 질병의 예방, 조기 진단, 치료 과정 내 관리에 이르는 헬스케어 전 과정(Health Continuum)에서 전방위적 솔루션을 제공하고 있습니다. 특히, 선진 기술력에 임상 및 소비자 분야에서 쌓은 인사이트를 더해 통합적인 솔루션을 제시하는데 주력하고 있습니다.

Job title: Remote Service Engineer, IGT&DXR

Business: Health Systems, Customer Service
Location: Seoul Office

In this role, you have the opportunity to
The purpose of the Remote Service Engineer is to receive, understand, route and handle customer technical requests such as product or service malfunctions. These requests or Incidents can be received via multiple contact channels, which include the creation of Cases or Work orders, Parts requests, and communicating status and providing solutions to the customer to enable Remote resolution, or Diagnosis before dispatch to allow for First visit resolution. This job is technical in nature and works collaboratively with the wider organization to provide exceptional service to our customers. Services are not limited to product malfunctions but can also include proactive, predictive, upgrades and installations related support, which can be provided verbally, electronically or remotely or via accessing Philips Remote Service channels.

필립스코리아에서 Remote Service Engineer 인재를 채용합니다.
해당 포지션은 필립스 IGT(Image-guided therapy) 및 DXR(Diagnostic X-ray) 제품과 관련하여 다양한 채널을 통해 접수된 고객의 기술 요청을 이해하고 처리하며, 문제를 원격으로 해결하거나 사전 진단을 통해 첫 방문 시 해결이 가능하도록 지원하는 역할을 수행합니다.
제품 이슈에 대한 지원 뿐 아니라 예방 점검, 업그레이드, 설치 지원 등도 포함되며, 필립스의 원격 서비스 플랫폼을 활용해 뛰어난 고객 경험을 제공합니다.

Key Areas of Responsibilities

• The Remote Service Engineer is the ambassador of Philips HealthTech ensuring that all customers are satisfied while meeting or exceeding our business targets.

• Focuses on Remote Resolution, where this is not possible provides a clear action plan, with parts (if required), and diagnosis before dispatch.

• Maximize the PRS (Philips Remote System Network) true reachability.

• Solutions are provided by using remote diagnostics, troubleshooting techniques, service technical information or knowledge, creating service work orders and keeping the customer informed of the service status.

• Receives, registers, and provides technical service to the requests or problems coming in from all media channels and communicates solutions or actions, acting in accordance with our regulatory guidelines.

• Handles complaints (safety & non-safety related) & Escalations to ensure accurate and timely analysis, registration and action.

• Usage of knowledge content during service delivery process, using KCS methodology.

• Rating of the knowledge articles used during the service delivery process

• These responsibilities apply to processes such as handling customer enquiries, providing services to customers, monitoring and managing service delivery, and establishing and maintaining the knowledge management lifecycle.

Qualifications & Requirements

• Prior experience within an engineering, medical or science related environment preferred.

• New grad in Medical engineering/Electronic Engineering, or Minimum 2 years of Service Engineer experience in Healthcare Technology is required.

• Understanding of Philips HealthTech products and services is preferred.

• Fluent English skill is required in addition to Korean.

• Advanced written communication and documentations skills preferred.

• Professional Phone Manners – Good soft skills.

• Work collaboratively, sharing knowledge and experience.

• Competent in IT/Network diagnosis/system connectivity/Remote service preferred.

How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
Onsite roles require full-time presence in the company’s facilities.
Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

Application Process:
Application -> Pre-screening call -> 1st Interview -> 2nd Interview -> Additional Interview(if any) -> Offer 
• 서류는 자유양식이며 국/영문 이력서, Cover letter 혹은 자기소개서를 포함하여 1개의 파일로(PDF 권장) 제출 바랍니다. 
• 지원자 별로 각 전형별 통과/탈락 시 개별 연락을 드릴 예정입니다.

More Information: 
• 서류 상 허위 사실이 기재된 경우 전형 및 채용이 취소될 수 있습니다.
• 해당 포지션은 채용 시 마감될 수 있습니다.
• 전형 내용/일정은 회사 사정에 의해 변경될 수 있습니다.
• 지원서 작성 시 신체 조건, 출신 지역, 혼인 여부, 재산 및 가족의 학력, 직업, 재산 등 직무와 관련 없는 정보의 기재를 금지합니다.

• 장애인 및 보훈대상자는 관련 법령에 따라 우대합니다.

• 해외여행에 결격 사유가 없는 분에 한하여 지원 가능합니다.
• 지원 전 궁금하신 점이 있다면 recruit.kor@philips.com******@*******.***에 연락 주시길 바랍니다.