[담당업무]

O Network & commercial Strategy
- Actively contribute to the definition of the commercial priorities
- Suggest network development to leverage relevant business opportunities
- Act as a local expert by developing a deep understanding of the market: trends, best practices, initiatives, events from competition

O Commercial Performance
- Set/achieve ambitious yet realistic key performances indicators (annual sales target, monthly phasing, average price, presentation rate, conversation rate, unit per transaction, assortment, stock, RDV, data collection and sharing, etc) by network, by point of sales and monitor progress on a monthly basis
- Support internal boutiques and retailers to realize their full sell-out potential: annual action plan, merchandising, allocations, training, events, incentives, target bonus, etc
- Suggest and contribute to the development of advanced monitoring tools
- Review on a regular basis the efficiency of the internal boutique commission scheme and enhance whenever necessary

O Client Development
- Infuse client-centric mindset to improve client experience, loyalty & recruitment
- Ensure BRAND’s standards in terms of client experience (Mystery shopping results)
- Supervise the CRM activity and ensure proficiency and adhesion of all retail staff
- Start enlarging CRM activities to retailers
- Be, with your team, a creative force in terms of visibility, traffic, mall collaboration, partnerships, events to nourish and actively collaborate with Marcom department
- Provide commercial performance insights to identify the relevant opportunities in terms of clientele and products

O Operation
- Supervise and optimize all operations: from product allocation/inbound to boutique operations
- Monitor stock level and suggest rebalancing solutions if needed
- Ensure Group and Maison guidelines (Compliance, Financial guidelines, Security, Data storage, etc) are well understood and fully respected at all the time
- In collaboration with local finance, plan and control internal boutique S&D cost
- Monitor internal boutique transactions and monthly reconciliation
- Control and minimize operational risks

O Client Relationship Centre
- Collaborate with CRC team to ensure the best possible promotion of our Maison and products by their Ambassadors (on site visit, training, regular emails with all relevant information (products, pricing, launch calendar, service offered, events, etc))
- Monitor their activity & results, and suggest enhancement to ensure performance and seamless client journey across omnichannel network

O Customer Service:
- Ensure the best possible experience for clients in line with brand standards.
- Closely collaborate with CS local platform and BRAND HQ CS team
- Reach/exceed CS commercial performance indicators
- Leverage CS as a traffic driver, as an opportunity for sales development

O Training:
- Thanks to all assets provided by HQ, organize and conduct regular training sessions for own staff, for retailer’s staff, as well as for CRC Ambassadors
- In case of specific needs, discuss with HQ, define specific needs per network, per staff and find training opportunities using internal or external resources if needed

O Leadership & Team Management/Development
- Lead and develop team members, providing daily/weekly coaching with close follow-up on projects & objectives
- Lead all topics requiring local HR involvement (Recruitment, boutique organization, etc)
- Identify, develop and retain talents
- Enforce digital transformation to optimize overall operations and maximize every team member added value for the organization
- Foster teamwork & creative force culture

[근무부서 및 직급/직책]

직급/직책: 부장, 이사

[자격요건]

경력: 경력 5년↑
학력: 대졸
직무기술: Commercial manager, Commercial Performance

- 5+ years leadership experience among 10+ years of experience in total 

- Track record of commercial achievements in a retail environment

- Fluent in Korean and English

- Acting and perceived as a driver: Highly energetic, hands-on, motivating and inspiring

- Animated by performances and successes

- Advanced analytical & commercial instinct: sees and creates opportunities

- Strong sense of responsibility, self-motivated, problem solver

- Excellent interpersonal, collaboration and communication skills with a strong team spirit

[우대사항]

외국어: 영어 회화가능,독해가능,작문가능