Who you are
We are looking for an enthusiastic, sales driven country Business Leader who’s ready to take ownership of one sector of IKEA product ranges for its commercial performance, to inspire and lead a high-performing team, and to turn customer insights into action. In this role, you’ll drive sales, optimize the shopping experience, and bring IKEA’s values to life—while making a real impact every day. Which HFB’s you will take in this role we still need to define but if you want to be part of the salesforce in Service Office, apply!

• Extensive knowledge of sales techniques and mechanisms, as well as the pulse of the market including customer trends, competition, and relevant news.
• Broad knowledge of the IKEA concept, brand objectives, values, and vision.
• Good knowledge of project and change management methods, tools, and stakeholder engagement.
• Broad knowledge of the IKEA omnichannel reality and online customer behaviors.
• Broad knowledge of consumer behaviors, emotions, and actions in a retail environment to apply insights into the shopping experience design across all touchpoints.
• Broad knowledge about the Korean market environment and evolving customer expectations to ensure commercial and service offers meet customer needs.
• Broad knowledge of sales activation strategies using the commercial calendar and store activities.
• Broad knowledge of identifying and realizing opportunities for add-ons, cross-selling, and up-selling to meet customer needs.
Your responsibilities
• Drive the long-term growth of the business through the development of the commercial offer, sales techniques, and activities across all channels.
• Steer the range, dimensioning, and price ladder for the HFB to ensure alignment with customer needs and demand.
• Set the local pricing strategy and propose commercial activities, including contributing input on pricing and forecasting for the service offer.
• Take responsibility for sales planning and forecasting for the defined HFBs.
• Steer sales and gross margin across channels to meet targets and respond to deviations to stay aligned with selling objectives.
• Develop local commercial solutions by implementing concepts from Home Furnishing & Retail Design (HFRD), Market Support, and create local initiatives to enhance customer experience and conversion.
• Coach shopkeepers and store co-workers in the market to build competence in selling.
Awareness for the following recruitment
Notes for Applicants
If selected for the position, the newly hired shall have a probation period of 3 months from the date on which they start work. Probation periods can only be extended once within 3 months.

Document Return Policy
*This notification is given pursuant to Article 11 (6) of the Fair Hiring Procedure Act.
* A job applicant, who has applied but not been finally selected for a position at IKEA (the “Company”), may request the Company to return his/her hiring documents submitted pursuant to the Fair Hiring Procedure Act. However, this will not apply where the hiring documents were submitted via the website of the Company or e-mail, or where the job applicant submitted those documents voluntarily without a request from the Company. In addition, if the hiring documents were destroyed due to a natural disaster or any other reasons not attributable to the Company, such documents will be deemed to have been returned to the job applicant.
* A job applicant who wishes to request the return of his/her hiring documents should fill out a “Request for Return of Hiring Documents” [Annex Form No. 3 in the Enforcement Rule of the Fair Hiring Procedure Act] and submit the request to the Company by email (******@*******.***). In such case, within fourteen (14) days from the date of identifying the receipt of the request, the Company will send the hiring documents to the job applicant’s designated address via registered mail. Please be informed that the job applicant is required to pay the postage on the registered mail.
* In preparation for a job applicant’s request for the return of hiring documents, the Company shall retain the original hiring documents submitted by the job applicant for 180 days from the completion of the recruiting process. If no request is made until the end of this period, all of his/her hiring documents will be destroyed immediately in accordance with the Personal Information Protection Act.