* 회사소개 - 이태리 피렌체에서 1927년 설립된 명품 패션사- 한국 지사는 청담동 위치

- 전체인원 270명, 이중 오피스 40명 내외, 나머지는 매장직원

- 매장: 면세 9개, 도매스틱과 아울렛 45개* MAIN RESPONSIBILITIES

 

* MAIN RESPONSIBILITIES

- BUSINESS ACCOUNTABILITY

• Responsible for providing market input for the Budget and developing strategies to achieve financial targets

• Full responsibility for his & her market P&L

• Daily follow up on the sale of his/her assigned stores, communicating with all the teams to give the necessary coaching, motivating the teams to improve their results day by day

• Analyze, review and ensure the awareness of key performance indicators throughout the team members

• Merchandise each POS and work with marketing team in adherence of corporate guidelines to maximize sales and brand exposure, and work with the team to have each POS develop and grow our visual presence within the store

• Partners closely with merchandising and supply chain teams to ensure that all stores have the correct product assortment and availability to achieve sales

- PEOPLE MANAGEMENT AND DEVELOPMENT

• Oversee the recruitment and the selection of the sales staff together with HR dept ensuring that all recruits meet the company standard in terms of skills, experiences, qualifications and potential

• Identify talent in the market, prepares and implements development plans and succession plans, providing a pool of qualified and motivated mobile employees 

• Coach store managers to ensure their continuous development. Inspire the store manager and store team providing them with insights on tone of voice and leading by example in terms of behavior and knowledge, dynamism and professionalism

• Update sales associates and store personnel on new product launches, advertising, technical information – i.e. utilizing all tools to maximize the sales potential

 

- SERVICE EXCELLENCE

• Embody and inspire the store managers in elevate customer in-store experience by delivering highest luxury selling ceremony

• Foster a store environment of service excellence, defining, model and hold store managers accountable for long-life customer engagement 

• Have an understanding and knowledge of the market top clients and merging clients

 

- RETAIL OPERATIONS  

• Streamline retail operation processes and procedures with omni-channel approach and identify synergies with the market to ensure operations are efficient and effective

• Monitor the overall stores’ appearance (visual merchandising standards, technical maintenance, cleanness, staff personal appearance, etc.)

• Review and validate monthly rota’s ensuring match to traffic is optimized with breaks, vacations, overtime and that all key changes are reported on a weekly basis

• Supervise and guarantee the implementation of the company policies and monitors of internal control procedures

* KEY REQUIREMENTS

• Positive and contagious energy, motivation and pragmatism

• A minimum of 8 years leadership experience in a client centric role within customer facing environments

• Strong business acumen and in-depth knowledge of the desires, needs and expectations of luxury clients across multi-channel and multimodal (telephone, live chat, web and email) contact environment

• Strong retail fashion/luxury background

• Deep knowledge of omni-channel solutions in a retail environment, combined with the ability to handle complex business situations and communicate effectively with all levels of the organization