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1. End-to-end responsibility for After Sales accounts, holistic client relationship manager.

2. Responsible for claims management in coordination with Sales / PM / Service

   (¡°trouble shooting¡± with strong technical background)

3. Responsible that for all wind farms a valid and profitable O&M contract exists at

any time during the operational period.

4. Overseeing and coordinating the implementation of contractual agreements in the operative phase after signature.

5. Functions (e.g. Global Service, GSM for special technical questions / solutions) to avoid compensation payments.

6. Point of reference for the other After Sales team members within the region for specific subjects (e.g. SCADA / IT) in coordination with the Head of After Sales APAC.

7. Responsible for O&M contract (completeness, correctness and timely performance) and is key contact to customer for all post-sales activities (¡°owner of the contract and all related administrative tasks)

 

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