[담당업무]

- Deploy brand marketing strategies and communications standards, including the setting of local brand marketing vision, brand execution guidelines, style guides for short and long term aligned with business & global strategies.
- Act as a brand custodian to help grow brand awareness, acquire new customers, drive traffic/conversion and enhance the entire customer experience.
- Proactively identify business needs, marketing and customer trends, being sensitive and responsive to the changing customer and market needs
- Responsible for all marketing functions within the team covers branding, online and offline campaign, social media, digital marketing, public relations, CRM and trade activities etc.
- Establish and implement a complete and integrated / omni-channel marketing and communications plan for the brand in Korea to ensure a seamless customer journey and best-in-class brand experience.
- Define and formulate KPI-driven integrated marketing plans to maximize consumer reach across different digital channels.
- Help drive sales and increased growth through storytelling and developing campaigns to create an elevated brand.
- Manage local marketing budget, and oversee budget allocations, from planning through to execution.
- Develop and maintain key working relationship with external partners, including KOLs, celebrities and external agencies.
- Maximize, define and formulate digital marketing / social media strategies and initiatives to maximize the brand exposure and sales opportunities - Oversee daily operations of the chocolate business, ensuring premium product presentation, stock levels, and exceptional customer service are maintained.  
- Coordinate with café and restaurant partners to manage day-to-day operations and serve as the face of BRAND. Manage F&B request from VICs and Celebrities while upholding luxury standards across all F&B experiences.
- Coordinate closely with the store team, PCR and Communication to manage reservations and seating logistics for VICs, ensuring a seamless and personalized hospitality experience.
- Lead and supervise two teams of the Chocolate team and the F&B Hostess team providing clear direction, training, scheduling, and support to uphold excellence in client experience.
- Collaborate with store teams and external partners to align on service expectations, promotional activities, and guest experience enhancements.
- Reporting to Shinsegae Main Operation Director, this position manages about 10+ direct Reports.

[근무부서 및 직급/직책]

직급/직책: 부장, 매니저

[자격요건]

경력: 경력 7년↑
학력: 대졸
직무기술: Hospitality Manager , HOSPITALITY

- Minimum of 7 years’ experience in high-end hotel and/or fine dining restaurant operations

- Proven experience managing VIP guests in high-touch service environments

- Excellent communication and interpersonal skills, with the ability to work cross-functionally with internal stakeholders and external partners

- Strong command of both written and spoken English

- Highly detail-oriented, calm under pressure, and solution-driven

- Willingness to work flexible hours, including weekends and event days as required

- Passion for delivering exceptional guest experiences and representing a luxury brand with professionalism and poise

- Prior experience in luxury retail and international hospitality settings, especially within a multi-concept environment (e.g., boutique + café/restaurant)

- Familiarity with clienteling practices and working with VICs or international clientele

- Experience working in cross-cultural or international teams, particularly within global luxury brands

[우대사항]

외국어: 영어 회화가능,독해가능,작문가능