About the Role:As a CBRE Facilities Sr. Coordinator, you will coordinate clients, vendors, and contractors to make sure complex work orders are complete.
This job is a part of the Facilities Management functional area which focuses on all aspects of the operations of a set of assets, providing support to the Property Managers regarding all repairs and investment plans.
What You’ll Do:PRIMARY ACCOUNTABILITIES
§ Achieve the Key Performance Indicators and Service Level Agreements targets. § Evaluate vendor’s service delivery quality based from the defined Key Performance Indicators. § Prepare and submits local and monthly reports. § Coordinate with project manager, building management office, regional engineering team and all related domains for any project or work affecting facilities services. § Evaluate manpower resources to ensure appropriate and sufficient manpower supporting client’s business operation. § Develop and implement innovative programmes and processes to reduce utility and operational cost to help client achieve its target saving cost. § Ensure client request and complaints are properly attended. § Implementation and management of Risk and safety work practices to reduce and eliminate business operation interruptions. § Set objectives and measurable goals to further improve system operations and exceed customer satisfaction. § Ensure availability and adequate supply of consumable materials to support business operation. § Meeting with the building management office, corporate security and CTO. § Projects - project and program management for new build, refurbishment, critical services, relocations and moves
RESPONSIBILITIES: | § Performs monthly review of space charging allocation § Coordinates with clients for headcount validation and seat allocation. § Meet BU for Space Utilisation and Headcount validation § May assist in managing the global furniture and artwork portfolio. § Answers client’s questions/concerns and provides data to back up recommendations. § May identify existing furniture solutions currently in place and develops standard operating procedures for all furniture activity. § Maintains knowledge of current and future space needs and understanding of the business direction and changing workplace needs. § Tracks, monitors and oversees all non-project related moves, planning and inventory of furniture and workstations. § Coordinates planning for non-project related moves, adds, and/or changes. May deliver budgetary forecasting. § Attends meetings with client representatives and facilitates discussion/programming of space requirements (headcount/growth, allocations, adjacencies, special support needs). § Provides metrics, collect, organizes and analyzes data related to client’s facility requirements and physical space needs. Educates and enforces policies, standards and procedures. § Reviews, and/or updates CAD drawings and/or related database(s). Documents findings, conclusions and communicates recommendations based on data analysis and supply/demand assessment. § Reports to client and service delivery partners upon critical success factors, work environment and delivery efficiency and effectiveness.
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EDUCATION
§ Bachelor’s degree or equivalent
§ Professional license an advantage
YEARS OF EXPERIENCE & SPECIALIZATION
§ Minimum of 3 years work experience in building facility and property management specialize in facilities operations and maintenance.
§ Project, vendor management and contract administration experience.
TECHNICAL SKILLS
§ Able to understand and design layouts & plans
COMMUNICATION SKILLS
§ Excellent written and oral communications capability in English(able general speaking and email communication)
§ Ability to write routine reports and correspondence.
§ Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.
§ Ability to effectively present information to an internal department and/or large groups of employees.
OTHER SKILLS and/or ABILITIES
§ Intermediate experience in Microsoft Office Suite applications including: Word, PowerPoint, Excel, Outlook, etc.
§ Ability to provide efficient, timely and reliable service to client(s). Ability to present information in an effective way. Ability to respond effectively to sensitive issues.
§ Ability to collaborate, problem solve and multi-task. Ability to adapt to change when necessary. Familiar with system furniture design and modular furniture while demonstrating knowledge and adherence to building regulations and health & safety guidelines.