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Remote Support Specialist

담당업무

• 1. Customer Technical Support:
• - Answer customer inquiries via phone/email.
• - Troubleshoot issues related to hardware, software, reagents.
• - Monitor instruments proactively via dashboard tools.
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• 2. Case Management:
• - Use support systems to track and resolve cases.
• - Collaborate with off-hours and local teams.
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• 3. Customer Satisfaction:
• -Maintain composure in difficult situations.
• -Improve Net Promoter Score (NPS).
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• 4. Cross-functional Coordination:
• -Work with internal teams to resolve recurring or complex issues.
• -Promote remote support as the primary point of contact.
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자격요건

• Education:
• -Bachelor's in Clinical Lab, Biomedical Engineering, or Life Sciences.
• -Master’s in Biology/Human Biochemistry is a plus.
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• Experience:
• -At least 6 years of experience in:
• Clinical lab operations
• Field application support
• Troubleshooting lab systems and reagents
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• Language Proficiency:
• -Must be fluent in the language of Korean & English
• -Proficiency in English for internal communication and documentation.
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근무조건 및 환경

전형절차 및 제출서류

접수기간 및 방법

기타 유의사항

입사지원 서류에 허위사실이 발견될 경우, 채용확정 이후라도 채용이 취소될 수 있습니다.