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- Implement field sales plans and processes, including providing input for sales forecasting, budgeting, etc.
- Deliver sales objectives and revenue growth for a defined geographic region, product line or market segment
- Secure new business and build on existing core business through repeat orders
- Answer inquiries, resolve problems, promote and sell products/ services
- Identify and contact prospective customers and build relationships to generate future sales and repeat business
- Check and understand type and size of customer requirements, and suggest products/ service/ alternative products/ services
- Develop and deliver sales bids, presentations, proposals and conduct product demonstrations to customers
- Follow up and pursue prospects, conduct discussions on terms of sale and close business by connecting a customer need with a DHL solution and highlighting the value it may create for the customer
- Introduce products and promotions to customers and deploy marketing campaigns as appropriate
- Build rapport and trust with customers by being informed about their business and market
- Coordinate with internal teams such as sales, marketing, operations and service management for enhancing sales and customer retention
- Support customer retention by staying in touch to ensure service satisfaction, providing information useful to the customer and introducing additional services to the customer
- Identify problems that may not be clear in own area of authority and modify work methods accordingly
- Convince external parties such as skeptical customers, institutions, etc. who are skeptical or unwilling to accept proposals or where decision making process and standards are defined and mandatory
- Provide support on issues and problems from less experienced/ new team
- members, provide direction and guidance as needed
Convince other subject matter experts to accept new concepts, practices, and approaches
May cooperate with and coordinate 3rd parties e.g. external service providers
Build strong, trusting cross-functional relationships with OHL managers
Understand customer and key stakeholders interests and concerns and advise direct reports, customers and key stakeholders
Provide technical guidance to line managers and employees
Individual contributor who may manage two or fewer employees
May direct the work of other lower level professionals or manage processes and programs
Coach, review and delegate work to lower level professionals
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¤ýCustomer focused and Proactive mindset
¤ýGood English communications skills(writing & speaking)
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