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[담당업무] Sales and Relationship Management
Enters into transportation agreements with customers
Processes customer requests and performs bookings as per the booking process and the Cargo Booking Manual
Books standard and special products which include OAL (Other Airline) segments and conducts a loadability and profitability check before offering a rate
Makes quotations for ad hoc pricing requests following the rules of Target Pricing and considering profitability, the customer’s willingness to pay and upselling potential
Consults customers in finding the right product, and pro-actively sells customer-oriented transport solutions in collaboration with the Handling department and in close co-operation with Outside Sales
Has responsibility for accounts including easySales management
Manages LTC bookings and shares information on allocation performance as well as new allocation potential with Outside Sales Representative
Arranges ex-works pick-ups
Assists in acquiring new accounts and new business by proactively following up inbound calls
Supports sales team to achieve revenue and tonnage budgets
Joins Outside Sales Representative on sales visits as required
Actively shares information about activities, offers, strengths and weaknesses of market participants with the Outside Sales Representative and the supervisor / manager
Processes charter requests with the Network-on-Demand team
Manages account data in the CRM tools and communicates updates to relevant stakeholders (e.g. Outside Sales, Key Account Management, Commercial Team, Finance Department)
Actively pushes the eChannel usage and follows up Spot Quotes
Acts (together with the CST) as touch point for claims and complaints towards the customer and forwards the requests to the respective departments (CST, Claims and/or Accounting) and, at the same time, promotes the usage of eClaims/Complaints to the customers to submit their claims
Participates in local sales events
Local / Regional Specifics
Focal point for Swiss World Cargo
Process booking for Swiss World Cargo
[근무부서 및 직급/직책]
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[자격요건] 경력: 경력 1~2년
학력: 초대졸 이상
직무기술: Airfreight,Logistics,Transportation,Sales,English
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