[´ã´ç¾÷¹«] * Responsible for service & maintenance activities such as test, validation, calibration & repair of electronic or analytical instruments, products and modules to maintain functionality and accuracy. * Service is performed on Keysight products and/or products manufactured by other company. * Work is typically performed at Keysight site, but occasionally is performed at a customer location. * Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.
Detail Responsibility
* Works on on-site customer service and support assignments with broadly defined objectives which may involve customer¡¯s operation efficiency, asset management, training & consulting, etc. * Solves straight-forward issues, challenges and problems within field of specialization * Proactively responds to potential equipment issues to prevent unplanned interruption of customers' business. * Delivers (does not design) fully integrated solutions, which may include peripherals, communications, system solutions and applications software. * Serves as an internal resource on technical issues. May deliver internal technical training and maintenance seminars and workshops for field engineers or customers. * May calibrate equipment on-site for large volume customers.
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