[담당업무]

O Deploy Learning Path for Retail team
- Work with Regional Training team for Retail training strategy and budgeting for retail staff
- Identify and analyze learning and coaching needs for the individual and collective needs for the boutique
- Recommend action plans and coaching plans; create and maintain personalized learning plans for boutique staff
- Facilitate in-boutique training, learning solutions (including digital ones) and field coaching, and application of learning.
- Plan and track coaching conversations with boutique staff to help them in their work and in meeting performance and service objectives.
- Implement in-boutique learning sessions on product, service, and strategy
- Drive digital learning, and client-centric experience in boutique
- Engage in floor coaching to ensure retention and application of learning
- Engage in regular coaching conversations with boutique staff to assist in their learning journeys

O Onboarding Planning for New Hires
- Put together customized on boarding experience for new hires and deploy accordingly
- Coach new hires in product knowledge, selling skills and client service using blended learning approaches
- Equip on boarding buddy to support new hires
- Monitor and track progress of integration for new hires

O Measuring Effectiveness on KPI
- Track learning and coaching effectiveness by setting appropriate KPIs.
- Observe frontline learners at work (using specific pre-designed checklists) and share observations and feedback regarding staff performance, as well as client insights
- Proactively bringing people/client intelligence/pulse of the retail teams to retail and business GMs.

[자격요건]

경력: 경력 6년↑
학력: 대졸
직무기술: Training Manager, Training

- Degree holder /Diploma

- Minimum 6 years’ experience in training, L&D, retail or retail management area with successful track record, preferably gained from high end luxury retail industry

- Good command of written and spoken English (Preferred)

- Strong passion for people development and client service excellence

- Strong presentation and communication skill

- Organized and work independently with minimal supervision

- Excellent leadership, sales & luxury skills with proven track record

- Excellent interpersonal skills  

- Strong feedback skills

- Coaching principles and practices

- Possesses an innovative mindset

[우대사항]

외국어: 영어 회화가능,독해가능,작문가능