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Skills and Experience :
Experience : 3-8 years
Associates should have good communication skills, Experience in L1 & L2 support and in stakeholder management
Analytical skills for problem solving
Working experience in customer secure location following all the process and security protocols
Working experience with Offshore team (India)
Should have excellent communication skills and help with customer coordination
 
Associate should have technical knowledge in :
Linux Administration
Kubernetes/Dockers
Hadoop Data Platform
Ansible
 
Roles and Responsibilities
New installation of software¡¯s in customer environment remotely / physically
Implementing / deploying software releases as per plan in customer environment remotely
Implementing / deploying changes in software in customer environment remotely
Associate should monitor the multiple customer environments with the help of remote monitoring tools
Associates should have a thorough knowledge of the SLA¡¯s