[담당업무]

- Develop and establish service standards that elevate the customer experience across all touchpoints.
- Design and implement retail training programs for store staffs that enhance selling skills and language capabilities, fostering a culture of continuous improvement.
- Oversee mystery shopping initiatives to assess and enhance service delivery, providing actionable insights for performance enhancement.
- Collaborate with cross-functional stakeholders to navigate complex structures and ambiguous reporting lines, ensuring alignment with business objectives.
- Maintain a strong focus on quality and exceptional service delivery, driving a high-performance culture within the team

[근무부서 및 직급/직책]

직급/직책: 이사, 상무

[자격요건]

경력: 경력 18년↑
학력: 대졸
직무기술: Director of Retail Training, Retail Training & Quality of Service

- Total Over 18yrs experiences

- Proven experience in retail training and quality management within the retail or luxury sectors.

- Exceptional leadership skills with the ability to inspire and motivate a diverse team.

- Strong analytical and problem-solving abilities, with a keen eye for detail.

- Excellent communication skills in both English and Korean; proficiency in additional languages is a plus.

- Ability to navigate complex organizational structures and manage multiple stakeholders effectively

[우대사항]

외국어: 영어 회화능통,독해능통,작문능통