[회사설명]

글로벌 모던 럭셔리 브랜드

[모집부문]

Manager, Retail Training & Development

[담당업무]

 -Design, develop, and deliver training programs and projects for retail staff in alignment with the annual training calendar.

-Conduct in-depth analysis of target audiences and training needs to define clear learning objectives and create content for both virtual and in-person formats.

- Collaborate with retail managers to identify training needs using business metrics and develop agile, business-aligned learning solutions.

- Support the implementation of the company’s training strategy in close partnership with global training teams.

- Ensure consistent and exceptional service delivery across markets in accordance with Brand Experience standards.

- Operate and manage customer feedback programs and training platforms.

- Maintain and update a comprehensive database of training programs, manuals, and related materials.

- Prepare regular training reports to evaluate effectiveness, measure outcomes, and recommend improvements to enhance staff performance.

- Stay informed on industry trends, competitor service standards, customer acquisition strategies, and training innovations.

- Conduct regular store visits and provide on-the-job coaching to frontline staff.

- Coordinate and communicate effectively with internal stakeholders and external partners to execute training initiatives.

[자격요건]

- Bachelor’s degree or above

※ Preferred majors: HRD or related fields

- Minimum 8 years of experience in training and development within a customer-facing, multi-location environment

※ Retail industry experience is preferred

- Possession of professional training certifications is a strong advantage (e.g., HRD, certified trainer credentials)

- Proven track record of designing and delivering impactful training programs that drive business performance

- Strong analytical skills with the ability to identify, quantify, prioritize, and solve problems effectively

- Ability to perform routine tasks while proactively seeking opportunities for process improvement

- Excellent verbal and written communication skills in both Korean and English

- Demonstrates a growth mindset and strong resilience in adapting to change and overcoming challenges

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워드파일의 영문이력서

[제출처]

담당자명  박지수 수석컨설턴트

전화번호  ***-****-****

www.nterway.com

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㈜엔터웨이파트너스는 주민등록번호 수집 금지 법령과 공정화에 관한 법률에 의거하여, 다음과 같은 정보를 수집하지 않습니다. 

1. 구직자 본인의 생년월일을 제외한 주민등록번호
2. 구직자 본인의 용모,키,체중 등의 신체적 조건 / 출신지역,혼인여부,재산 / 직계 존비속 및 형제자매의 학력,직업,재산