[담당업무]

• Manage directly high-priority and escalated cases as well as relationships with top customers
• Set priorities and workflows to meet agreed levels of service and customer satisfaction
• Work closely with the HQ to further design and develop the service for the Korean market
• Provide assistance to our clients by replying to product, after-sales, Corporate, D-commerce inquiries through emails, phone calls, instant messaging and live chat in a timely and professional manner, demonstrating luxury through service
• Understand clients’ needs, experiences, and interests in order to improve the client experience offer, working both at a regional and HQ level with internal project stakeholders
• Serve as ‘Voice of the Customer’ across the company and ensure processes, communication, tools are constantly reviewed to meet customers’ expectations
• Engage in D-commerce sales with ability of cross/upselling through Omnichannel services
• Handle D-commerce-related client support issue like missing items in packages, delayed shipments
• Monitor orders using system reports and communicate progress

[자격요건]

• Minimum 5 years of experience in a sales or service-oriented role (Customer Service, Store Assistant) in the luxury industry
• Proficiency in both written and spoken English
• Familiarity with customer service ticketing systems and CRM systems, and MS office tools
• Previous international experiences both in professional and non-professional contexts are considered a plus