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[담당업무] - Develop and establish service standards that elevate the customer experience across all touchpoints.
- Design and implement retail training programs for store staffs that enhance selling skills and language capabilities, fostering a culture of continuous improvement.
- Oversee mystery shopping initiatives to assess and enhance service delivery, providing actionable insights for performance enhancement.
- Collaborate with cross-functional stakeholders to navigate complex structures and ambiguous reporting lines, ensuring alignment with business objectives.
- Maintain a strong focus on quality and exceptional service delivery, driving a high-performance culture within the team
[근무부서 및 직급/직책]
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[자격요건] 경력: 경력 18년↑
학력: 대졸
직무기술: Retail Training & Quality of Service, Head of Training
- Total Over 18yrs experiences
- Proven experience in retail training and quality management within the retail or luxury sectors.
- Exceptional leadership skills with the ability to inspire and motivate a diverse team.
- Strong analytical and problem-solving abilities, with a keen eye for detail.
- Excellent communication skills in both English and Korean; proficiency in additional languages is a plus.
- Ability to navigate complex organizational structures and manage multiple stakeholders effectively
[우대사항] 외국어: 영어 회화능통,독해능통,작문능통
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