[회사소개]

외국계 유명 패션 회사

[모집부문]

[글로벌 명품 리테일 기업] Customer Service Professional

[담당업무]

•Manage directly high-priority and escalated cases as well as relationships with top customers
•Set priorities and workflows to meet agreed levels of service and customer satisfaction
•Work closely with the HQ to further design and develop the service for the Korean market
•Provide assistance to our clients by replying to product, after-sales, Corporate, D-commerce inquiries through emails, phone calls, instant messaging and live chat in a timely and professional manner, demonstrating luxury through service
•Understand clients’ needs, experiences, and interests in order to improve the client experience offer, working both at a regional and HQ level with internal project stakeholders
•Serve as ‘Voice of the Customer’ across the company and ensure processes, communication, tools are constantly reviewed to meet customers’ expectations
•Engage in D-commerce sales with ability of cross/upselling through Omnichannel services
•Handle D-commerce-related client support issue like missing items in packages, delayed shipments
•Monitor orders using system reports and communicate progress

[자격요건]

•Minimum 5 years of experience in a sales or service-oriented role (Customer Service, Store Assistant) in the luxury industry
•Proficiency in both written and spoken English
•Familiarity with customer service ticketing systems and CRM systems, and MS office tools
•Previous international experiences both in professional and non-professional contexts are considered a plus

＊근무지

서울

＊직급

[차장급][과장급]

[제출서류]

영문이력서

[제출처]

담당자명   김학경 수석컨설턴트

전화번호   ***-****-****

 

www.nterway.com

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㈜엔터웨이파트너스는 주민등록번호 수집 금지 법령과 공정화에 관한 법률에 의거하여, 다음과 같은 정보를 수집하지 않습니다. 

1. 구직자 본인의 생년월일을 제외한 주민등록번호

2. 구직자 본인의 용모,키,체중 등의 신체적 조건 / 출신지역,혼인여부,재산 / 직계 존비속 및 형제자매의 학력,직업,재산