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1. Server & System Maintenance

  1. - Provide expert-level technical assistance on the daily server health checks, including patch management, backups, and OS updates on Windows systems.
  2. - Maintain and update server systems, including operating systems and security patches.
  3. - Monitor system performance metrics and logs, identify basic issues, and apply standard remediation steps.
  4. - Troubleshoot routine hardware and software problems; escalate more complex issues to senior engineers.
  5. - Develop and implement support procedures, best practices, and training materials for end-users
  6. - Maintain up-to-date documentation of system configurations, standard operating procedures, and daily maintenance activities and incident resolutions


2. Account Management & Client Support

  1. - Provision and deprovision user accounts in Active Directory, including group memberships and permission assignments.
  2. - Support desktop and laptop setup—installing operating systems, required applications, and ensuring connectivity.
  3. - Resolve common end-user system issues such as login failures, software errors, and peripheral setup.
  4. - Provide IT training to users including on boarding session

 
3. IT Procurement

  1. - IT device purchase, asset registration, monthly payment, etc.
  2. - Evaluate vendor proposals, negotiate pricing, and manage supplier relationships to optimize costs and quality
  3. - Track inventory levels, manage asset lifecycles, and prepare periodic procurement reports

 
4. Backup & Disaster Recovery Support

  1. - Execute and verify scheduled backups; assist in routine restore tests to confirm data integrity.
  2. - Support disaster-recovery planning by updating recovery procedures and participating in drill exercises.



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1. Education Requirements

  1. - Bachelor¡¯s degree or equivalent (Computer Science or related field)

 
2. Related Field Work Experience

  1. - 2 ~ 3 + years


3. Technical and Professional Skills / Knowledge

  1. - Knowledge in Windows & Other Operating Systems and Client software such MS-Office, MS Project, other client software.
  2. - Experience in Server & Network Administration, Knowledge of Networking equipment and protocols.
  3. - Certification in Microsoft/ Cisco products.

   
4. Key Competency

  1. - Client Orientation
  2. - Communication
  3. - Commitment to Continuous Learning

 
5. Language Proficiency

  1. - Fluency in English



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