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1. Server & System Maintenance
- - Provide expert-level technical assistance on the daily server health checks, including patch management, backups, and OS updates on Windows systems.
- - Maintain and update server systems, including operating systems and security patches.
- - Monitor system performance metrics and logs, identify basic issues, and apply standard remediation steps.
- - Troubleshoot routine hardware and software problems; escalate more complex issues to senior engineers.
- - Develop and implement support procedures, best practices, and training materials for end-users
- - Maintain up-to-date documentation of system configurations, standard operating procedures, and daily maintenance activities and incident resolutions
2. Account Management & Client Support
- - Provision and deprovision user accounts in Active Directory, including group memberships and permission assignments.
- - Support desktop and laptop setup—installing operating systems, required applications, and ensuring connectivity.
- - Resolve common end-user system issues such as login failures, software errors, and peripheral setup.
- - Provide IT training to users including on boarding session
3. IT Procurement
- - IT device purchase, asset registration, monthly payment, etc.
- - Evaluate vendor proposals, negotiate pricing, and manage supplier relationships to optimize costs and quality
- - Track inventory levels, manage asset lifecycles, and prepare periodic procurement reports
4. Backup & Disaster Recovery Support
- - Execute and verify scheduled backups; assist in routine restore tests to confirm data integrity.
- - Support disaster-recovery planning by updating recovery procedures and participating in drill exercises.
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1. Education Requirements
- - Bachelor¡¯s degree or equivalent (Computer Science or related field)
2. Related Field Work Experience
- - 2 ~ 3 + years
3. Technical and Professional Skills / Knowledge
- - Knowledge in Windows & Other Operating Systems and Client software such MS-Office, MS Project, other client software.
- - Experience in Server & Network Administration, Knowledge of Networking equipment and protocols.
- - Certification in Microsoft/ Cisco products.
4. Key Competency
- - Client Orientation
- - Communication
- - Commitment to Continuous Learning
5. Language Proficiency
- - Fluency in English
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