[담당업무]

- An extensive experience in luxury retail business.
- A strong client-centric mindset and great project management skill in collaboration with other teams.
- The ability to operate with flexibility and strong problem-solving skill.
- Excellent communication skills in both English and Korean.
- Develop and Manage Client Service Operations:
- Implement client service process and identify opportunities and provide recommendations on improving processes and services to be more efficient and elevate the client service journey in both on/offline BTQs.
- Roll-out and implement policies and procedures and required changes, and provide a guideline for client service and operation process.
- Manage and track the day-to-day activity of the client service cases (including specific special CS cases) in close communication with relevant teams and roll-out CS projects.
- Manage Client Service KPIs & Budget management: You will manage monthly/quarterly operational CS performance KPIs for all channels to provide both quantitative and qualitative analysis.
- Plan and manage all CS related PLV, tool management for all retail channels etc.
- Nurture client service mindset & Team Collaboration:
- Develop and update right tools, processes and procedures for all channels and train BTQ team to enhance CS knowledge and elevate client service journey with client centric & client service mindset.
- Establish and maintain productive working relationship with supporting functions

[근무부서 및 직급/직책]

직급/직책: 사원, 과장

[자격요건]

경력: 경력 3년↑
학력: 대졸
직무기술: Client Service , Client Service Ambassador

- Minimum 7 years of professional experience, preferably within the same industry.

- Proven experience in managing or contributing to Customer Service (CS) organizations.

- Strong communication skills in English (both written and verbal) – mandatory, as frequent collaboration with HQ is required.

- Experience in establishing or optimizing CS processes, standards, or frameworks in partnership with HQ or regional teams.

- Demonstrated initiative in setting up new systems, processes, or structures within CS or related functions.

[우대사항]

외국어: 영어 회화가능,독해가능,작문가능