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Travel Retail Partners Manager
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1. Sales Planning and Retail Excellence
- Develop and implement strategic sales plans for the travel retail network in Korea to achieve or exceed established revenue targets.
- Closely monitor sales performance (sell-in and sell-out) on a monthly basis, identifying trends, and implementing corrective actions as necessary to address performance gaps.
- Collaborate with duty-free operators to optimize merchandise assortment for the travel retail channel, aligning with customer preferences and market trends.
- Negotiate monthly and annual sell-in targets with duty-free operators, ensuring alignment with overall business objectives and inventory management strategies.
- Develop and execute commercial action plans for each store location, focusing on maximizing sales opportunities, driving sales growth, and improving conversion rates.
- Oversee inventory management practices, ensuring optimal stock levels and implementing
2. strategies to minimize returns of slow-moving items.
- Enforce Tiffany & Co.`s policies, procedures, and operational standards to ensure consistent and efficient store operations.
- Maintain impeccable standards of client service, ensuring a luxury shopping experience that reflects the brand`s values.
3. People Management and Development
- Partner with Human Resources to recruit, interview, and select high-caliber store staff, ensuring a strong talent pipeline.
- Provide ongoing coaching, mentoring, and guidance to store management teams (Store Managers and Supervisors), fostering their professional growth and development.
- Conduct regular performance reviews, providing constructive feedback and identifying opportunities for development.
- Cultivate a positive and collaborative work environment, promoting teamwork, and maintaining high levels of employee engagement and motivation.
4. Market and Industry Vigilance
5. Communication and Partnership
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- Minimum of 10 years of progressive experience in sales and retail management, with a proven track record of success in a luxury retail environment.
- Demonstrated experience in leading and developing high-performing teams.
- Bachelor`s degree in Business Administration, or a related field.
- Excellent communication skills in English and Korean (written and verbal).
- Exceptional interpersonal and relationship-building skills, with the ability to influence and collaborate effectively with diverse stakeholders.
- Strong analytical and problem-solving skills, with the ability to interpret data and make informed business decisions.
- Understanding of the travel retail industry and its unique dynamics.
Preferred Qualifications
- Prior experience in the travel retail sector.
- Experience in negotiating commercial terms and contracts with retail partners.
- Proficiency in Mandarin Chinese (written and verbal).
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