[회사소개]

글로벌 면세 기업

[모집부문]

[글로벌 명품 면세기업] Head of Retail Training & Quality

[담당업무]

- Lead and directly manage a team of three Retail Training and Quality Managers, each responsible for the Domestic, Cosmetics, and Fashion divisions, plus one Chinese language trainer & one CS Manager.
- Develop and establish service standards that elevate the customer experience across all touchpoints.
- Design and implement retail training programs for store staffs that enhance selling skills and language capabilities, fostering a culture of continuous improvement.
- Oversee mystery shopping initiatives to assess and enhance service delivery, providing actionable insights for performance enhancement.
- Collaborate with cross-functional stakeholders to navigate complex structures and ambiguous reporting lines, ensuring alignment with business objectives.
- Maintain a strong focus on quality and exceptional service delivery, driving a high-performance culture within the team.

[자격요건]

- Proven experience in retail training and quality management within the retail or luxury sectors.
- Exceptional leadership skills with the ability to inspire and motivate a diverse team.
- Strong analytical and problem-solving abilities, with a keen eye for detail.
- Excellent communication skills in both English and Korean; proficiency in additional languages is a plus.
- Ability to navigate complex organizational structures and manage multiple stakeholders effectively.

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＊직급

[차장급]

[제출서류]

영문이력서

[제출처]

담당자명   김학경 수석컨설턴트

전화번호   ***-****-****

 

www.nterway.com

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㈜엔터웨이파트너스는 주민등록번호 수집 금지 법령과 공정화에 관한 법률에 의거하여, 다음과 같은 정보를 수집하지 않습니다. 

1. 구직자 본인의 생년월일을 제외한 주민등록번호

2. 구직자 본인의 용모,키,체중 등의 신체적 조건 / 출신지역,혼인여부,재산 / 직계 존비속 및 형제자매의 학력,직업,재산