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[담당업무]
A. Overall Purpose Of The Job
The TOP Provider Partnership Manager is responsible for supporting the relationships of strategically selected Host Nation Providers to the TOP Network within the Pacific Region. This involves providing support for participating providers to fulfil on the requirements of the program and ensuring they are satisfied with the agreed processes for Medical Records collection.
This is a front line, provider customer facing and customer advocate role responsible for engaging with providers to understand how they operate, how to achieve the best outcome while staying within contractual scope and requirement. This includes engagement at the provider level to improve the program or rectify concerns.
This role requires a customer centric focus, a good process and operational understanding and ability to learn and teach stakeholders on TOP systems and processes, and the ability to work together with senior provider and client stakeholders and influence provider and stakeholder decisions.
The role is also responsible for liaising and participating in cross functional teams and projects as required to support our provider base, including but not limited to working with the Program Management, Network Quality Teams, Network claims teams, Near Patient staff, Technical teams, Operations teams and International SOS local Network Services Managers to ensure a service delivery and overall Beneficiary satisfaction with the TRICARE Overseas Program and International SOS support services.
B. Key Responsibilities
• Manage new provider partnerships and ensuring a comprehensive understanding of the provider preferences and their participation under the TOP program.
• Deliver periodic status reports to internal and external clients.
• Educate on TOP Policy and any self-service mechanisms available for stakeholders in the provision of medical records.
• Provide ongoing provider support through issue resolution and customer service in the provision of medical records.
• Manage day-to-day relationships and region-specific needs of assigned Area of Responsibility (AOR).
• Take an active part in the ongoing evolution of International SOS TOP Provider Network services.
• Engage with providers and key client points of contact to understand, analyze, document and influence the direction of the TOP Provider Network Function and self-service enhancements.
• Identify key problem areas of client and / or provider concerns and coordinate resolution.
• Provide feedback and input to provider support materials.
• To work within and promote all International SOS’s policies and procedures.
• To carry out any other reasonable duties as requested by the line manager.
• To work at other Intl.SOS locations as and when required.
• To work flexible hours as appropriate to the needs of the post.
• Regular visits across the region (up to 50% travel)
C. Job Profile
Required Skills and Knowledge
• Self-starter, self-driven to deliver results
• Ability to establish and maintain relationships with clients / providers / suppliers and cross departmental team members
• Ability to document requirements in a clear and concise manner
• Ability to work across business unit teams to achieve results
• Ability to project a professional image and communicate concepts and issues at a level appropriate to the audience
• Excellent written and verbal communication skills required
• Commitment to excellence, team, and team building
• Commitment to provide a high level of service to customers
• Innovative, creative problem solver with an eye for detail and accuracy.
• Excellent communication skills (oral, written, and listening).
• Excellent organization skills with proven ability to manage multiple concurrent projects and to adjust to frequent changes in project priorities.
• Familiarity with claims processes, healthcare management an advantage
Required Work Experience
• Proven service delivery experience in a professional services B2B environment or account management experience or program management experience
• Previous exposure to healthcare and healthcare provider management a plus
Required Qualifications
• Bachelor’s degree, equivalent or qualification by experience
• Post graduate degree an advantage
Required Languages
• Highly proficient in English (written and verbal)
• Other Asian languages preferable (written and verbal) but not required such as Thai, Malay, Mandarin, Tamil, Korean
Travel / Rotation Requirements
• Travel up to 40% - 50% of the time
Working Condition
• Project based contract position (프로젝트 기반 계약직 - 2028년 8월 종료) • You will be working at home basically (재택근무) |