[담당업무]

• Conduct in-store coaching sessions and record activities in iLearn (including due tasks)
• Manage attendance records and collect participant feedback via Microsoft Forms
• Track training status by store and week, updating onboarding and training reports accordingly
• Guide store managers on briefing record procedures using iLearn guidelines and PPT references
• Monitor training completion rates and prepare reports (with collection completion goal of 95%)
• Provide instructions for extracting store-specific training reports and managing reporting processes (CXG Connect, iLearn)
• Register training results and completion status in iLearn; ensure automated report circulation to relevant stakeholders
• Manage access rights for CXG Connect and update store information and recipient lists in “KOREA” sheets
• Support field coaching (sales coaching, CRM coaching, client management coaching) and respond to RM coaching requests
• Deliver offline/online training sessions, including onboarding, refresher, and content-requested programs
• Create and distribute training materials (workbooks, trainer guides, videos) and content for retail team requests
• Oversee iLearn-based training operations, including self-learning modules (FLAME, e-learning, etc.)
• Manage and monitor briefing records for shopper visits and ensure accurate logging in iLearn
• Support Clienttiamo training follow-ups
• Oversee onboarding programs for new hires, including 1–2 day orientation, weekly training schedules, and 30/60-day check-ins
• Administer existing employee training sessions (quarterly) and follow-up evaluations
• Track and review mystery shopper results per store and maintain reporting folders (Excel, Teams)
• Manage training-related costs, including transportation, accommodation, and rewards reimbursement, ensuring approvals and documentation are in place
• Handle system issues (iLearn, Scomm, etc.), quiz retakes, and liaise with Helpdesk for resolutions
• Place and manage SUPPLY training material orders
• Oversee Ambassador program operations: store briefings, activity tracking, and rewards follow-up
• Prepare training data, update reports, and ensure alignment with retail KPIs and compliance requirements

[자격요건]

• 5+ years’ experience in retail training, learning & development, or retail operations, preferably in luxury/premium retail

• Strong understanding of retail KPIs and clienteling practices

• Proven track record in training delivery, coaching, and onboarding programs

• Proficient in e-learning systems (iLearn or equivalent), reporting tools, and MS Office

• Excellent communication and facilitation skills in English and Korean

• Strong organizational skills with attention to detail and ability to manage multiple priorities

• Passion for people development and enhancing retail excellence