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* Deploy Learning Path for Retail team
-Work with Regional Training team for Retail training strategy and budgeting for retail staff
-Identify and analyze learning and coaching needs for the individual and collective needs for the boutique
-Recommend action plans and coaching plans; create and maintain personalized learning plans for boutique staff
-Facilitate in-boutique training, learning solutions (including digital ones) and field coaching, and application of learning.
-Plan and track coaching conversations with boutique staff to help them in their work and in meeting performance and service objectives.
-Implement in-boutique learning sessions on product, service, and strategy
-Drive digital learning, and client-centric experience in boutique
-Engage in floor coaching to ensure retention and application of learning
-Engage in regular coaching conversations with boutique staff to assist in their learning journeys

* Onboarding Planning for New Hires
-Put together customized on boarding experience for new hires and deploy accordingly
-Coach new hires in product knowledge, selling skills and client service using blended learning approaches
-Equip on boarding buddy to support new hires
-Monitor and track progress of integration for new hires

* Measuring Effectiveness on KPI
-Track learning and coaching effectiveness by setting appropriate KPIs.
-Observe frontline learners at work (using specific pre-designed checklists) and share observations and feedback regarding staff performance, as well as client insights
-Proactively bringing people/client intelligence/pulse of the retail teams to retail and business GMs


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Relevant Experience and Training
-Degree holder /Diploma
-Minimum 6 years¡¯ experience in training, L&D, retail or retail management area with successful track record, preferably gained from high end luxury retail industry

Relevant Knowledge, Skills, Abilities
-Good command of written and spoken English (Preferred)
-Strong passion for people development and client service excellence
-Strong presentation and communication skill
-Organized and work independently with minimal supervision
-Excellent leadership, sales & luxury skills with proven track record
-Excellent interpersonal skills
-Strong feedback skills
-Coaching principles and practices
-Possesses an innovative mindset


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www.nterway.com



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