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Key Responsibilities:
• Provide technical support to end-users for hardware, software, and network-related issues.
• Install, configure, and maintain computer systems, printers, and other peripherals.
• Perform regular maintenance and updates on IT systems and equipment.
• Troubleshoot and resolve technical issues in a timely manner.
• Assist with the setup and deployment of new hardware and software.
• Maintain accurate records of IT assets and inventory.
• Collaborate with other overseas IT team members to improve system performance and reliability.
• Ensure data security and backup procedures are followed.
• Provide training and support to staff on IT-related topics.
• Document and track issues, resolutions, and follow-up actions in the help desk system.
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• Associate's degree in Information Technology, Computer Science, or a related field (Bachelor's degree preferred).
• Proven experience as an IT Support Technician or similar role.
• Strong knowledge of computer hardware, software, and networking.
• Familiarity with Windows operating systems.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Certifications such as CompTIA A+, Network+, or similar are a plus.
• Fluent English language knowledge (both written and verbal).
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