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Key Responsibilities:

Provide technical support to end-users for hardware, software, and network-related issues.

Install, configure, and maintain computer systems, printers, and other peripherals.

Perform regular maintenance and updates on IT systems and equipment.

Troubleshoot and resolve technical issues in a timely manner.

Assist with the setup and deployment of new hardware and software.

Maintain accurate records of IT assets and inventory.

Collaborate with other overseas IT team members to improve system performance and reliability.

Ensure data security and backup procedures are followed.

Provide training and support to staff on IT-related topics.

Document and track issues, resolutions, and follow-up actions in the help desk system.



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Associate's degree in Information Technology, Computer Science, or a related field (Bachelor's degree preferred).

Proven experience as an IT Support Technician or similar role.

Strong knowledge of computer hardware, software, and networking.

Familiarity with Windows operating systems.

Excellent problem-solving and troubleshooting skills.

Strong communication and interpersonal skills.

Ability to work independently and as part of a team.

Certifications such as CompTIA A+, Network+, or similar are a plus.

Fluent English language knowledge (both written and verbal).


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