[´ã´ç¾÷¹«] • Represents the business unit in a professional, positive manner • Develops (with input from cross-functional teams) and deploys strategies that improve both profitability and growth • Develops and deploys the customer interface strategy (points of contact, frequency) and builds strong rapport with key decision makers • Responsible for driving/leading the acquisition plan, delivering, and executing the plan • Monitors market dynamics, including customer and competitor developments, funneling relevant information to the appropriate sales & strategy management team • Takes ownership of the total customer experience, monitoring our performance on key supplier metrics and pursuing corrective action plans as appropriate • Monitors program launch activities to confirm change management is properly executed internally and externally ensuring program profitability commitments are achieved through launch & series production • Oversee sales and commercial management for customer programs of the assigned customer accounts. This includes but is not limited to RFQs, engineering changes, contract management, documentation of customer-owned tooling, customer portal management, VA/VE activities, capacity management and negotiations, mentorship of plant employees new to the customer, accounts receivable, etc. • Develops sales forecasts and monitors market trends throughout the year for use in forecast reporting • Provides global coordination on customer issues where required
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